Technology Associate - Global Technology Operation Services
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Why American Express?
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American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
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Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.Don’t make a difference without it.Don’t live life without it.
Provides support for major enterprise applications within the organization. Contributes in the investigation and resolution of incidents and problems in systems and services. Contributes with problem identification, escalation and the implementation of agreed remedies and preventative measures. Contributes with the implementation of agreed remedies and preventative measures. Works closely with development teams to ensure that quality standards are adhered to during development and implementation, and contributes to Post-Implementation Reviews.
Reviews root cause analysis and resolution of problemsParticipates in the development and deployment of preventative maintenance proceduresContributes to Service Delivery deliverables that meet the agreed quality standards of documentation and reportingParticipates in Disaster Recovery TestingParticipates with the product engineering and delivery & integration teams via Retrospectives/Post-Implementation Reviews to ensure quality standards are adhered to during development and implementationContributes to continuous service improvement by maintaining best practices and knowledge repositoriesContributes to the status of incidents, preventative solutions and resolutions to the Service Delivery Senior Analyst and/or Service Delivery Manager/DirectorParticipates in discussions between the Business Unit CIO and Infrastructure teamsQualifications