Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.
Lead multiple deals ranging in complexity from low to mostly moderate complexity
Subject Matter Expert; coordinating all related internal and external project related activities. Well versed with relative product responsibilities. Will act as the primary interface / project manager to client
Follow implementation and documentation approval process
Able to identify and plan for resolution and mitigation of risk and issues. Proactively manage risks to ensure they do not become issues.
Ensure total client satisfaction: Implement client objectives within standard guidelines and timeframes. Ensure client expectations are managed and client is satisfied during the implementation phase including seamless transition over to Service/ Ops/Help Desk
Fully understand and comply with all audit, regulatory and compliance directives
Provide support for Business Requirements Document (BRD) preparation
Partner with Coverage and Product to identify and understand and help address global capabilities or gaps
May be responsible for creating and presenting client status to senior management both internal and external
Implement cash management products for top tier names and multi-product clients with leadership responsibility on entire project
Primary product owner and lead implementation manager responsible for the success of the end to end life cycle of a project.
Follow project methodologies, project delivery processes, and implementation management process. This includes managing and driving:
Statement of Work/Project Charter
Project Plans , Timelines and Deliverables
Risk and Issue Management
Scope Change Management
Weekly touch point meetings
Project Status and Escalation Management
Lead and coordinate cross-functional, cross-departmental, cross-company teams that are responsible for all aspects of a project, from initiation to closure
Educate and train clients on operational and service procedures as well as product capabilities
Provide client support ensuring client expectations are managed and client is satisfied during the implementation phase as well as ensuring smooth production turnover
Manage 30 day post implementation support
Project Managers get the opportunity to work with some of the largest institutional clients of Citi on complex multi-product projects. This role provides the opportunity to learn about Treasury Solutions business, Products as well as a view into emerging industry trends. Also, Project Managers gain valuable leadership, interpersonal and negotiation skills. Successful Project Managers have the opportunity to grow into managerial positions within the organization as well as be considered as strong potential candidates for senior Sales and Product Management roles.
Education: Bachelor’s degree or equivalent experience
2+ years of implementation/project management and/or Payables/Receivables/Cash Management product experience required
Strong Influential skills to manage virtual teams
Strong project management skills and proficient in Microsoft Project
Proficient in Microsoft Office products
Excellent verbal, written and presentation skills
Ability to handle multiple projects and assignments
Capacity to embrace change and quickly adapt to new situations, changes in direction, and altering priorities
Ability to thrive in a fast paced, dynamic environment
Negotiation, difficult conversation management and prioritization skills
Strong influential skills to manage virtual teams
Excellent verbal, written and interpersonal communication skills
Good knowledge of MS Office products, including MS Project
Some technical skills and background preferred
Strong Project management knowledge
Productivity/ Project Management: Expert project management knowledge, Resource management. Ability to influence others and use resources effectively within budget limits. In depth understanding of the core documentation requirements by product
Global Client Respect/ Service: Need to be client sensitive and client service oriented and have the ability to translate client deliverables into detailed plans
Communication: Able to communicate clearly and concisely in all aspects of the job and with multiple audiences in mind. Executive presence; ability to have voice heard
Achieving/ Driving Results: Able to identify issues and design solutions. Strong matrix management skills.
Risk Management: Excellent risk management skills
Shared Responsibilities: Fully understand and implement Citigroup’s values: Responsibility to our clients, to each other and to our franchise
Leading People/ Embracing Diversity: Strong leadership skills and proven ability to mobilize teams, both internal and external that are not in direct reporting line
Bachelor’s Degree preferred or equivalent experience/PMI certified is an asset/experience leading client projects
|Location:||United States Delaware New Castle|
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.
Only direct applications will be considered.