Job Description - Technology Project Management/Global Ops Tech-Payments (0000CJT5)
Technology Project Management/Global Ops Tech-Payments : 0000CJT5
Designation: Technology Project Management
To ensure the delivery of IT Infrastructure to regional or country programmes sponsored by a Global Sub-Business or Global Sub-Functions. To provide representation for the GB/GF across the sub function service lines in their geographic area of responsibility by collaborating with peers in IT and the business / function and HOST partners, thus ensuring the delivery of goals for IT with respect to the sub-business / sub-function. Influence IT strategy to ensure it is congruent with the strategy for the sub-business / sub-function. Additionally the role holder is required to drive the RTB agenda ensuring management of the existing infrastructure used by the Global Business/Global Function as well as being a partner for understanding the future demand and priorities of the GB/GF in the scope of their remit.
Principal Accountabilities: Key activities and decision making areas Typical Targets and Measures
Impact on the Business
• Driving sustainable growth. Develop IT. Champion the creation of significant, robust and sustainable business development plans. Promote and enable change, to enhance customer benefits and competitive advantage.
• Achieving excellence. Aspire to achieve the highest standards and best possible outcomes, inspiring others to do the same. Have extensive understanding of complex marketplaces and factors affecting business performance to inform strategic planning and decision making
• Change portfolio definition and planning. Collaborate with stakeholders at all levels and negotiate fluently to define strategy direction, budget and goals that deliver maximum business benefits. Grasp opportunities to influence group change initiatives; collaborate with stakeholders to infuse portfolio plans with ideas generated
Develops technical strategies to support the growth of the business, allowing for uncertainties and anticipating long term likely outcomes and implications.
Recognise, value and make the most of differences in people and cultures to build a sustainable future
Formulate and drive strategy in line with business objectives and takes priority decisions to maximise returns
Customers / Stakeholders
• Customer focus. Champion activities encouraging outstanding service and/or enhancing customer advocacy. Build sustainable strategies based on customer insight and international markets.
• Strengthening stakeholder relationships. Lead strategic relationships. Maintain and nurture sustainable relationships with strategically important global/local stakeholders. Develop and embed a stakeholder management strategy, clarifying expectations of roles and responsibilities
• Understanding markets and customers. Have a detailed understanding of the different short and long term shifts in business / function patterns of activity and behavior. Understand and interpret developments and potential developments and explains those in a relevant context of ITID.
Take action and engage resources to create new and innovative solutions to address future customer needs
Gather information to deepen insight of internal customers
Lead strategically significant global and/or high value stakeholder relationships
Create an environment which embeds honesty and integrity in all stakeholder interactions
Anticipates activity and supports the development of business / function strategies
Leadership & Teamwork
• Managing and leading. Make sustainable decisions that protect and enhance HSBC’s values, reputation and stakeholder value. Actively encourages a learning culture. Authentically engage a diverse group of stakeholders internally and externally to influence the achievement of best outcomes for all stakeholders
• Collaboration. Lead collaboration by championing international and cross-business working and cross-cultural interactions in the best interests of customers, colleagues and the bank. Recognised internationally as a trusted ambassador for the organisation, managing strategic relationships with professionalism and integrity to deliver win-win solutions.
Monitor complex dependencies and respond accordingly to ensure on-going delivery to local and organisational business goals.
Translate the required course of action into a clear and realistic vision
Develop international strategies that are beneficial for the organisation, its customers and wider society.
Creates and ensures cross-cultural consensus for action, in order to achieve IT goals and deliver the desired international customer proposition.
Operational Effectiveness & Control
• Managing risk responsibly. Sustain a risk aware culture. Show integrity in their work, risks taken and the decisions made. Create and sustain a culture which embeds effective risk management and compliance for global business
• Business case & benefits realisation. Define and articulate to stakeholders the targeted benefits for a change intervention. Demonstrate effective financial skills to develop a detailed business case, including investments, detailed benefits (financial, non-financial and strategic) and link to overall finances of the business.
Maintain necessary knowledge of complex national and international regulatory and advisory bodies impacting the global sub-business / sub-function
Guide the response to current and anticipated legal and regulatory changes.
Identify situations in which the business case may require updating to meet business need.
Facilitates benefits realisation
• Profile of services. Management for the provision of IT services provided to the sub-business / sub-function, to agreed levels of services and functionality.
• Internal and external relationships. Build and maintain an effective relationships with the key stakeholder groups
• CTB portfolio. Own the ITID order-book for the nominated business / function or major part of those. Drive ITID programs with emphasis on ever-greening and critical systems.
• Regulatory. Leadership of all ITID regulatory and compliance matters and the management of operational risk relating to the sub-business / sub-function or major part of those.
• Strategic input. Ensure goals and strategy of the sub-business / sub-function or major part of those is congruent with IT, and vice versa. Gain commitment from all relevant parties in the business/function by ensuring the direction is set in clear and a non-technical manner.
• Infrastructure Architecture and Design
• Drive discussions to establish service tier and SLA requirements
• Agree service placement/external hosting and NFRs
• Drive infrastructure design to point of SAB approval
• Technology governance – product selection and configuration
• Facilitate exploitation of new technology
• Infrastructure Project Planning
• Maintain forward view of demand for infrastructure resources
• Infrastructure Platform Management
• Delivery of infrastructure to support CTB
• Delivery and management of environments
• Capacity planning ensuring there is a forward view of hardware requirements
• Incident Management
• Support CIO communication to the business
• Service Quality Management
• Monitor service quality reporting to identify and understand trends
• Initiation of remedial actions (MIR , SIP, GPCoE, …)
• Production oversight for peak days, service protection periods, …
• Change implementation oversight – overall plan for change events
• Cost Management
• Analysis and presentation of costs of services and business consumption
• Initiation and supervision of initiatives to reduce consumption
• Evergreening and Preventive Maintenance
• Maintain evergreening roadmap for the estate
• Manage exceptions and dispensations
• Risk Management
• BRCM, Audit follow-up and remediation oversight
Management of Risk
• The job holder will ensure the fair treatment (service excellence) of our customers is at the heart of everything we do, both personally and as an organisation.
• The job holder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
• This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring. Also by addressing any areas of concern in conjunction with entity management and/or the appropriate department
Observation of Internal Controls
• Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
• The job holder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
• The job holder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.
• This will be achieved by adhering to all relevant processes/procedures and by liaising with compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.
• Profile of services. For the sub-business / sub-function, across all geographies in which they operate: accountability for a number of tier 0 and tier 1 services (dependent on scale of role); personally computing for users within the GB/GF and accountable for ITID recharged to the GB/GF which can be upto $1bn.
• Internal and external relationships. Internal relationships extend to peers, and up to 2 levels in the organisation, across IT and sub-businesses/sub-functions. Influence vendor relationships within sub-businesses / sub-functions.
• Regulatory. Own and authorise all material regarding ITID which is intended to be communicated to internal audit or external regulators on behalf or relating to the sub-business / sub-function.
• CTB Portfolio. Signoff prioritization, acceptance and completion of work for the sub-business / sub-function
• Strategic input. Signoff party to all parts of sub-business / sub-function strategies within remit; Signoff party to IT strategy.
Knowledge & Experience / Qualifications
• Typically educated to degree level
• Extensive experience in a managerial role within an IT or related field, including experience of managing a global function with a geographically dispersed team
• Ability to build strong relationships and communicate with a wide spectrum of stakeholers
• Excellent knowledge of the project lifecycle and group strategy
• Understanding of business finance and experience of effective managment of budgets and expenditure
: Information Technology
: Asia Pacific-India-Maharashtra-Pune
: Day JobType of Vacancy : Country vacancy
: 07-Feb-2019, 19:56:56
: 10-Mar-2019, 07:59:00