Service Management Discipline/IT Infrastructure Delivery

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 Job Description - Service Management Discipline/IT Infrastructure Delivery (0000CHDA)

Job Description 

Service Management Discipline/IT Infrastructure Delivery : 0000CHDA 




Role Purpose (overall high level summary of the role)


This role is within the Internet and Network Security Business Management & Governance team focusing on the Global Third party connectivity review process. This is a governance process and involves working with HSBC teams across the globe to ensure we remain compliant with third party connections. This role involves line management of another 2 analysts within the team.

Principal Accountabilities:  Key activities and decision making


Typical Targets and Measures

Impact on the Business

·         Ensures the department is compliant with third party connections.

·         The process provides a governance mechanism for 3rd party connections across the globe to ensure new, changing and demising connections are managed in line with policy

·         Gaps are to be managed within the Policy Dispensation Process, part of HSBC’s Risk Management Framework. The aim is to reduce the information security risks inherently associated with external connectivity.



·      Continually strive to improve current processes

·      Stakeholders and country teams are knowledgeable and informed about the governance mechanism.

Customers / Stakeholders




·         Deliver upon audit, ISR team and audit actions.

·         Identify, monitor, drive and track service improvements creating & managing a culture of continuous improvements





·       Through an understanding of business function, have the ability to prioritise incidents/requests accordingly.

·       Ensure communication to business community is clear and unambiguous


Leadership & Teamwork

·         Work within the Global third party connectivity review team alongside our technical teams.

·         Ensure that actions from Team meetings are communicated and followed through to completion

·         Collaboration and contribution to team objectives









·       Delivery against the GTPCR process to ISR standards

·       Through regular liaison, as required with designated team leader/manager.

·       Contributions to delivery focused teams, consistently delivering high quality results.

·       Team goals aligned to strategic goals where individuals understand their role in attainment of global objectives.

Operational Effectiveness & Control


·         Maintaining the currency of the Third Party Connection Inventory (TPCI)

·         Monitoring the Global Third Party Connection mailbox and acting upon requests related to third party connections in line with the defined Third Party Connection End to End Workflow Process.

·         Ensuring that any proposed policy dispensations for non-compliant connections follow the HSBC risk framework

·          Providing frequent reporting to highlight areas of concern to management

·          Delivering sample based control testing against 3rd party connections, the scope of which is to be agreed with management

·         Deliver annual recertification of 3rd party connections for all connections in the TPCI

·         Where possible drive and optimise the Third Party Connection End to End Workflow Process where more efficient or robust options are identified

·          Run or provide attendance to any required HSBC governance forums

·         Maintain and support the TPCI developed in SharePoint, the associated workflow tool and defined reports.






·       Ensure compliance and be able to demonstrate adherence to internal controls, Telecoms Group Standards and Information Security Secondary Standards.









Job Field

 : Information Technology

Primary Location

 : Asia Pacific-India-Maharashtra-Pune


 : Full-time 


 : Day JobType of Vacancy : Country vacancy

Job Posting

 : 07-Feb-2019, 16:23:49 

Unposting Date

 : Ongoing  

9 February 2019
Location: India Maharashtra Pune
Work type:
Full time
Banking and Financial Services
Information Technology
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

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