Service Management Discipline/IT Infrastructure Delivery

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 Job Description - Service Management Discipline/IT Infrastructure Delivery (0000CHDA)

Job Description 

Service Management Discipline/IT Infrastructure Delivery : 0000CHDA 




Role Purpose (overall high level summary of the role)


This role is within the Internet and Network Security Business Management & Governance team focusing on the Global Third party connectivity review process. This is a governance process and involves working with HSBC teams across the globe to ensure we remain compliant with third party connections. This role involves line management of another 2 analysts within the team.

Principal Accountabilities:  Key activities and decision making


Typical Targets and Measures

Impact on the Business

·         Ensures the department is compliant with third party connections.

·         The process provides a governance mechanism for 3rd party connections across the globe to ensure new, changing and demising connections are managed in line with policy

·         Gaps are to be managed within the Policy Dispensation Process, part of HSBC’s Risk Management Framework. The aim is to reduce the information security risks inherently associated with external connectivity.



·      Continually strive to improve current processes

·      Stakeholders and country teams are knowledgeable and informed about the governance mechanism.

Customers / Stakeholders




·         Deliver upon audit, ISR team and audit actions.

·         Identify, monitor, drive and track service improvements creating & managing a culture of continuous improvements





·       Through an understanding of business function, have the ability to prioritise incidents/requests accordingly.

·       Ensure communication to business community is clear and unambiguous


Leadership & Teamwork

·         Work within the Global third party connectivity review team alongside our technical teams.

·         Ensure that actions from Team meetings are communicated and followed through to completion

·         Collaboration and contribution to team objectives









·       Delivery against the GTPCR process to ISR standards

·       Through regular liaison, as required with designated team leader/manager.

·       Contributions to delivery focused teams, consistently delivering high quality results.

·       Team goals aligned to strategic goals where individuals understand their role in attainment of global objectives.

Operational Effectiveness & Control


·         Maintaining the currency of the Third Party Connection Inventory (TPCI)

·         Monitoring the Global Third Party Connection mailbox and acting upon requests related to third party connections in line with the defined Third Party Connection End to End Workflow Process.

·         Ensuring that any proposed policy dispensations for non-compliant connections follow the HSBC risk framework

·          Providing frequent reporting to highlight areas of concern to management

·          Delivering sample based control testing against 3rd party connections, the scope of which is to be agreed with management

·         Deliver annual recertification of 3rd party connections for all connections in the TPCI

·         Where possible drive and optimise the Third Party Connection End to End Workflow Process where more efficient or robust options are identified

·          Run or provide attendance to any required HSBC governance forums

·         Maintain and support the TPCI developed in SharePoint, the associated workflow tool and defined reports.






·       Ensure compliance and be able to demonstrate adherence to internal controls, Telecoms Group Standards and Information Security Secondary Standards.









Job Field

 : Information Technology

Primary Location

 : Asia Pacific-India-Maharashtra-Pune


 : Full-time 


 : Day JobType of Vacancy : Country vacancy

Job Posting

 : 07-Feb-2019, 16:23:49 

Unposting Date

 : Ongoing  

8 April 2019
Location: India Maharashtra Pune
Work type:
Full time
Banking and Financial Services
Information Technology
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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