Client Control Associate

HSBC - More jobs by this advertiser
 Job Description - Client Control Associate (0000CIHQ)

Job Description 

Client Control Associate : 0000CIHQ 



Role Title: Client Control Associate

Business: Operations

New or Existing Role – New

Grade: GCB6


Role Purpose

·         Reporting to the Head of Client Control, this role will maintain and enhance client control within HSS Europe including:

o    Client onboarding and maintenance: manage all account opening, changes and closure requests through the CLMT system in liaison with BMO/CMB, including the responsibility for credit applications into credit support and any changes in coordination with Client Management and GRMs.  This also includes oversight of KYC profiles.

o    Alliance Management: develop existing relationships with BMO/CMG including governance and oversight

o    Business Risk Reviews and Client Exits: manage the accurate and timely completion of the BRR process for HSS in coordination with Client Management, BRR team and COO office. This team will be the link into client exits programs across GBM and HSS and to ensure we are controlling the process of reviewing clients for suitability of exit and managing this process correctly.

o    Static Data Management: responsible for the maintenance of all static data relating to clients

o    Documentation Control: responsible for the management of client documentation

·         Collaborate across teams of SBD and CM to ensure on managing risks and controls and adherence to global standards across SBD and CM

·         The role holder will ensure the HSBC values are present in everything we do, both individually and as an Organisation. This will be achieved by consistently displaying the behaviours of:

o    Dependable and do the right thing

o    Open to different ideas and culture

  • Connected to customers, communities, regulators and each other.



Key Accountabilities

Impact on Business

  • Manages key alliances across the business for the benefit of the client
  • Works with SBD and CM on smooth and efficient functioning of client control and maintenance operations 


Customers / Stakeholders

  • To develop and maintain strong relationships within CM, SBD, peers, internal alliances (BMO/CMG) to ensure confidence is established in the quality of the infrastructure and the ability to execute on same
  • Share and leverage best practice and knowledge across regional teams
  • Effectively prioritise activities and manage expectations given competing demands from multiple key stakeholders



Operational Effectiveness & Control

  • Ensure governance process across alliances is in place
  • Ensure adherence to TOM, controls, processes and procedures
  • Enable internal and external reviews of risks and processes

·         Lead initiatives to improve control and effectiveness

  • To maintain HSBC internal control standards including the timely implementation of audit points




Role Dimensions

  • HSS Europe is embarking on a growth strategy and this role is critical to supporting the growth aspiration of the business, including managing a high performing sales effort and client management of existing clients.
  • Performance will be measured relative to the smooth functioning of the client control team.


Management of Risk

·         The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.

·         The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.

·         This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.

  • Also by addressing any areas of concern in conjunction with line management and/or the appropriate department


Observation of Internal Controls

  • The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.

·         The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.

  • This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity.





Knowledge & Experience / Qualifications


  • Excellent knowledge of securities services industry
  • Self-motivated, enthusiastic and proven rapid learning capabilities
  • Ability to work in a pressurised environment and manage priorities effectively, with minimal supervision
  • Ability to work effectively in a team and to tight deadlines
  • Team player with good influencing and negotiating skills
  • Ability to build and maintain relationships with relevant stakeholders
  • Excellent communication skills, written and spoken
  • Strong commitment to service quality, ensuring the client is at the centre of everything we do
  • Detailed knowledge of HSS and Group systems and processes prefered



Within HSBC certain roles are designated as Enhanced Vetting Roles. For these roles, all internal and external applicants are required (subject to local laws), to pass satisfactorily a series of additional checks both as part of the application process and, if successfully recruited into the Enhanced Vetting role, on an on-going basis. The Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are first carried out as part of this recruitment exercise, and/or if relevant, on an ongoing basis.
This role has been designated as an Enhanced Vetting Role.


As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.


We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.




Job Field

 : Operations

Primary Location

 : Europe-United Kingdom-Midlothian-Edinburgh


 : Full-time 


 : Day JobType of Vacancy : Global vacancy

Job Posting

 : 08-Feb-2019, 19:45:47 

Unposting Date

 : 30-Jan-2020, 07:59:00  

10 February 2019
Location: United Kingdom Edinburgh
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

Bookmark and Share
  • Previous Next

This website uses cookies

This website uses cookies to improve user experience. By using our website you consent to all cookies in accordance with our Cookie Policy.
I agree
Read more