CCS IT Service Quality Manager/RBWM Technology

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 Job Description - CCS IT Service Quality Manager/RBWM Technology (0000CK0Y)

Job Description 

CCS IT Service Quality Manager/RBWM Technology : 0000CK0Y 

Description

 

 

 

Your responsibilities will include:

 

  • Ensuring strategy is in place across all Service Management Disciplines and individual strategies to form a cohesive practise strategy, to include tools and processes

  • Provide expertise, specialist knowledge and consultancy to support the development and delivery of the Service Management discipline area's strategic goals and objectives

  • Responsibility for the current and future operating model for Service Management Process, data inputs/outputs, requirements gathering and running Communities of Practise within specific Disciplines

  • Reconcile needs of multiple stakeholders from across the Service Management disciplines and GB/GFs, ensuring the architecture of the Service Management platform is fit-for-purpose and delivery of the most appropriate solution

  • Ensuring governance structure (including Key Controls) is upheld throughout the Service Management Practice and reporting is aligned to global reporting standards

  • Collaborate with Service Management Disciplines and Service Management Practise resources to promote Service Management best practise and adoption

  • Lead and develop Service Management Practice Specialists and Analysts

  • Reporting on Service incident, availability, improvement plans, DR compliance, patch and vulnerability compliance



  •  

 

The ideal candidate for this role will have the below experience and qualifications:

 

  • ITIL Foundation - Master

  • A broad understanding and comprehensive appreciation across Service Management process and principles: This profile also encapsulates the responsibilities of the Discipline Lead where more extensive knowledge of a specific discipline(s) and the relevant processes are required

  • A sound understanding and working knowledge of HSBC processes (change management, ITSA, access management, tooling, data security, etc)

  • DevOps principles for efficient delivery

  • Mentoring and supporting colleagues

  • Application and Infrastructure design and architecture – collaboration with IT Service Owners, Lead Developers, Infrastructure Delivery Manager

  • Service Quality reporting

 

 

 

In addition to the details listed above, the ideal candidate will have a track record of:

 

  • Experience of reporting on cost management, risk rating, incidents

  • Planning multiple work streams, delegating and coordinating amongst colleagues

  • Reporting to senior and exec stakeholders

  • Self-sufficient and demonstrating initiative

  • Service-oriented approach to delivery

  • Automating to increase efficiency and improve quality

  • Flexible approach to working (location / availability)

 

 

 

The base location of this role will be Pune, India.

 

 

 

Qualifications

 

 

 

Your responsibilities will include:

 

  • Ensuring strategy is in place across all Service Management Disciplines and individual strategies to form a cohesive practise strategy, to include tools and processes

  • Provide expertise, specialist knowledge and consultancy to support the development and delivery of the Service Management discipline area's strategic goals and objectives

  • Responsibility for the current and future operating model for Service Management Process, data inputs/outputs, requirements gathering and running Communities of Practise within specific Disciplines

  • Reconcile needs of multiple stakeholders from across the Service Management disciplines and GB/GFs, ensuring the architecture of the Service Management platform is fit-for-purpose and delivery of the most appropriate solution

  • Ensuring governance structure (including Key Controls) is upheld throughout the Service Management Practice and reporting is aligned to global reporting standards

  • Collaborate with Service Management Disciplines and Service Management Practise resources to promote Service Management best practise and adoption

  • Lead and develop Service Management Practice Specialists and Analysts

  • Reporting on Service incident, availability, improvement plans, DR compliance, patch and vulnerability compliance



  •  

 

The ideal candidate for this role will have the below experience and qualifications:

 

  • ITIL Foundation - Master

  • A broad understanding and comprehensive appreciation across Service Management process and principles: This profile also encapsulates the responsibilities of the Discipline Lead where more extensive knowledge of a specific discipline(s) and the relevant processes are required

  • A sound understanding and working knowledge of HSBC processes (change management, ITSA, access management, tooling, data security, etc)

  • DevOps principles for efficient delivery

  • Mentoring and supporting colleagues

  • Application and Infrastructure design and architecture – collaboration with IT Service Owners, Lead Developers, Infrastructure Delivery Manager

  • Service Quality reporting

 

 

 

In addition to the details listed above, the ideal candidate will have a track record of:

 

  • Experience of reporting on cost management, risk rating, incidents

  • Planning multiple work streams, delegating and coordinating amongst colleagues

  • Reporting to senior and exec stakeholders

  • Self-sufficient and demonstrating initiative

  • Service-oriented approach to delivery

  • Automating to increase efficiency and improve quality

  • Flexible approach to working (location / availability)

 

 

 

The base location of this role will be Pune, India.

 

 

 

Job Field

 : Information Technology

Primary Location

 : Asia Pacific-India-Maharashtra-Pune

Schedule

 : Full-time 

Shift

 : Day JobType of Vacancy : Country vacancy

Job Posting

 : 08-Feb-2019, 15:23:51 

Unposting Date

 : 11-Mar-2019, 07:59:00  



10 February 2019
Location: India Maharashtra Pune
Work type:
Full time
Sector:
Banking and Financial Services
Profession:
Information Technology
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

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