Ops Sup Sr Manager

Citibank - More jobs by this advertiser
Ops Sup Sr Manager-19001868

Ops Sup Sr Manager

Manage a small team of B10/B11 associates who perform the overall quality assurance of the Currency Transaction Process for the Retail Bank.  Management Skills: 
  • Provide strategic and operational leadership in the business and overall performance delivery.
  • Monitor key performance drivers; create and execute action plans in conjunction with support coaches and local operations team to achieve desired results
  • Strong aptitude to produce presentation decks and analytics to support the Currency Transaction Process for Retail Bank.
  • Share successful best practices with colleagues and key business partners
  • Ensures performance management is implemented effectively in the business/ program.
  • Full accountability for program compliance and overall reviews/audit results.
  • Proactively solicits input and involves others in decisions and plans that affect them.
  • Strong analytical and problem-solving skills
  • Excellent verbal and written communication skills, along with strong presentation and facilitation skills to senior audience members
  • Ensure extremely high level of control environment
  • Facilitate and drive resolution of complex system issues, monitor and track progress of all Incidents and work with appropriate teams including Technology to resolve timely.

  • Excellent communication skills required - both verbal and written
  • Strong problem solving and influence skills required
  • Strong organizational skills
  • Ability to work well under pressure, adapt to unexpected events, prioritize and multi-task in a deadline driven environment.
  • Strategic thinker
  • Analytical skills
  • Ability to work independently and take personal initiative
  • Acute attention to detail and follow through
  • Excel, Word and PowerPoint skills
  • Experience in the OPPM process- writing and approval process
  • BA/BS preferred or equivalent experience
  • Supervisory experience - 5 years preferred
  EEO Statement: Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity  Pay Transparency: Citi won’t discriminate against anyone for discussing pay, but those with access to pay data in their work can’t disclose it unless responding to complaints/investigations or legal requirements.

12 February 2019
Location: United States Texas San Antonio
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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