Ops Support Assistant 4

Citibank - More jobs by this advertiser
Ops Support Assistant 4-19005169
Description
 Ops Support Assistant 4
  • Uses multiple tools and platforms, assists customers and associates with account level information and provides technical assistance.
  • Balances customer needs and business requirements, uses problem solving and decision-making skills while adhering to strict laws and regulations. 
  • Operates in a goal-oriented environment, achieving individual and team performance targets.
  • Complexity of problems and the degree of latitude used to seek resolution varies by position level.
  • Resolve moderately complex customer inquiries and Supervisor escalated issues.
  • Proactively reviews each account to offer value added products and services while adhering to strict telesales laws and regulations.
  • Diffuse tense customer interactions; manage conflict, and the ability to build rapport with customers. 

Qualifications
 Qualifications:
    • 1 year relevant customer service experience
    • Customer service phone experience preferred
    • Demonstrated ability to handle escalated issues
    • Operations support experience preferred
    • Financial Services/Banking experience preferred
    • Extensive knowledge of credit/risk policies and profitability models to resolve first level escalated inquiries preferred 
    • KYC/CIP background knowledge preferred
    • High School Diploma/GED required
    • Write and speak in spanish
     Hours of Operation:  M-F 6 am-10pm, Saturday and Sunday 6 am-10 pm Hiring for all shiftsDayEvening Weekends
  EEO Statement: Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity  Pay Transparency: Citi won’t discriminate against anyone for discussing pay, but those with access to pay data in their work can’t disclose it unless responding to complaints/investigations or legal requirements.



10 February 2019
Location: United States Texas San Antonio
Work type:
Full time
Sector:
Banking and Financial Services
Profession:
Other
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

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