Ops Support Assistant 4

Citibank - More jobs by this advertiser
Ops Support Assistant 4-19005169
 Ops Support Assistant 4
  • Uses multiple tools and platforms, assists customers and associates with account level information and provides technical assistance.
  • Balances customer needs and business requirements, uses problem solving and decision-making skills while adhering to strict laws and regulations. 
  • Operates in a goal-oriented environment, achieving individual and team performance targets.
  • Complexity of problems and the degree of latitude used to seek resolution varies by position level.
  • Resolve moderately complex customer inquiries and Supervisor escalated issues.
  • Proactively reviews each account to offer value added products and services while adhering to strict telesales laws and regulations.
  • Diffuse tense customer interactions; manage conflict, and the ability to build rapport with customers. 

    • 1 year relevant customer service experience
    • Customer service phone experience preferred
    • Demonstrated ability to handle escalated issues
    • Operations support experience preferred
    • Financial Services/Banking experience preferred
    • Extensive knowledge of credit/risk policies and profitability models to resolve first level escalated inquiries preferred 
    • KYC/CIP background knowledge preferred
    • High School Diploma/GED required
    • Write and speak in spanish
     Hours of Operation:  M-F 6 am-10pm, Saturday and Sunday 6 am-10 pm Hiring for all shiftsDayEvening Weekends
  EEO Statement: Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity  Pay Transparency: Citi won’t discriminate against anyone for discussing pay, but those with access to pay data in their work can’t disclose it unless responding to complaints/investigations or legal requirements.

5 March 2019
Location: United States Texas San Antonio
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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