Senior Technology Officer

Queensland Health - More jobs by this advertiser


The role: 

As a Senior Technology Officer of the South West Digital Partnership Team, you will provide excellent customer service by applying effective organisational and communication skills with an ability to negotiate, advise and work collaboratively with others to reach decisions as well as the ability to supervise staff in the delivery of high quality ICT support by ensuring standards and procedures are adhered to.

Other Key Responsibilities include:

  • Meet enterprise service levels by applying eHealth incident management processes.
  • Provide operational support (on-site and remote) to Queensland Health sites as required.
  • Configure/install/monitor/support/manage the ICT environments by applying high level technical expertise
  • Provide timely support to clients by conducting thorough investigation and diagnosis of incidents and providing remedial action to ensure agreed Service Levels are maintained.
  • Develop, maintain and work within procedures for the maintenance and support of one or more technical domains – see Appendix 1 in role description attached.

Are you right for this role?

To be successful in this role you will demonstrate technical expertise in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains as your ability to identify and resolve ICT related problems within defined service level agreements and understanding of new and emerging ICT technologies and products as they related to eHealth Queensland. You will also have experience and knowledge of ServiceNow and ITIL Service Management processes.

Additionally, you will have proven experience in delivering high quality ICT support to clients, with an emphasis on managing workloads, prioritising tasks and working unsupervised. You will have the ability to coordinate multiple tasks within agreed timeframes and demonstrate your well-developed oral and written communication skills to enable the creation and maintenance of system documentation, work instructions and technical reports for management.

About Customer Services Branch - eHealth Queensland:

The Customer Services Branch is accountable for customer service excellence delivered on behalf of eHealth Queensland to its customers including the 16 Hospital and Health Services and the Department of Health – representing more than 70,000 employees. The Customer Services Branch provides level 1 to 3 support across a highly diverse and complex range of ICT services throughout the entire state of Queensland. The branch is also responsible for ensuring effective end-to-end service management processes, governance and frameworks are embedded, as well as the customer relationship management function for the organisation.

The Customer Services Branch is passionate about creating positive customer experiences through the delivery of digital healthcare services. It works with its customers to simplify their complex business needs and provide simple, elegant solutions. The Customer Service Branch operates as one team - the frontline in understanding, delivering and servicing the digital needs of the state wide Queensland Health ecosystem.

Benefits of working with eHealth Queensland:

By joining eHealth Queensland you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success. 

You will enjoy a variety of benefits, including:

  • Competitive salary + generous superannuation and leave loading
  • Flexible working arrangements
  • Diverse work culture
  • Career training and development

To apply for this exciting opportunity, submit your resume and a one page cover letter online today.

24 February 2019
Location: Australia Queensland Toowoomba region
Work type:
Healthcare and Medical
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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