Login With IT.CAREERS.GLOBAL
Forgot Your Password?
Create your Account
Compliance Product Senior Analyst
More jobs by this advertiser
Compliance Product Senior Analyst-19001748
Responsible for conducting the Mystery Shopping exercise for Retail Banking.
Coordinate with external vendor in Mystery Shopping exercise.
Review and validate Mystery Shopping results by listening to sales recording, review of sales documentations, liaising with sales advisors, branch management or vendor for clarifications.
Update of Mystery Shopping results into a centralised file for discussion and record purposes.
Coordinate and carry out sales suitability discussions with stakeholders for Mystery Shopping exceptions and results.
Prepare and communicate feedback forms, confirmation on scoring/grading of sales advisor performance and any warning letters.
Identify population and generate electronic surveys to investment customers.
Identify population and coordinate with vendor on monthly phone surveys.
Consolidation and reporting of Quality of Work points and Balanced Scorecard Framework reporting.
Coordinate, prepare and finalised discussions with stakeholders for any disciplinary actions required.
Maintain a centralised record of all mystery shopping exercises and results.
Review and updates to the Mystery Shopping procedure and questionnaire.
Provide updates and training to branch sales management on Mystery Shopping results and learning points.
Manage external vendor relationship management and annual contracts.
Address any issues with internal and external stakeholders with regards to Mystery Shopping matters.
Assist with internal and regulatory reporting.
Preparation of presentation decks to senior management and MIS for Regional reporting.
At least 2 years of financial advisory (Investments & Insurance) and banking experience in consumer banking products and processes.
Good understanding of local sales advisory regulations.
Highly proficient in MS EXCEL and PowerPoint
Strong verbal and written communication skills.
Fluent in Mandarin and English language.
Detailed and meticulous
Analytical with good investigation skills
Ability to work independently as well as in a team.
Strong execution skills.
Ability to carry out presentation to stakeholders.
6 April 2019
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.
Only direct applications will be considered.
This advertiser's application form opens in a new window. Check your browser's popup blocker settings if you experience problems.
Refer a Colleague
Print This Ad
Lookup this location
Back to Results
Refer a Colleague
Recommend listing with ID: '2813312'
Your friend's name:
Your friend's e-mail address:
Your comment (will be send with the recommendation):
Save this Job
Job has been saved
Contact our Advertising Team
Contact our Media Team
Integrate with us
Jobs by Location
IT Jobs in Australia
IT Jobs in Canada
IT Jobs in China
IT Jobs in Dubai
IT Jobs in Germany
IT Jobs in India
IT Jobs in Ireland
IT Jobs in Malaysia
Jobs by Location
IT Jobs in New Zealand
IT Jobs in Qatar
IT Jobs in Saudi Arabia
IT Jobs in Singapore
IT Jobs in South Africa
IT Jobs in the UAE
IT Jobs in the UK
IT Jobs in the USA
Jobs by Profession
Jobs in Aviation
Jobs in Banking and Finance
Jobs in Construction
Jobs in Education
Jobs in Healthcare and Medical
Jobs in Hospitality and Tourism
Jobs in Human Resources
Jobs in I.T. Industry
Jobs in Legal
Jobs in Life Sciences
Jobs in Manufacturing
Jobs in Mining, Resources and Energy
Jobs in Science and Technology
Jobs in Transport and Logistics
Submit your jobs to us
Copyright 2019 Global Career Networks Pte. Ltd. | All rights reserved.
Free cookie consent by cookie-script.com