Compliance Product Senior Analyst

Citibank - More jobs by this advertiser
Compliance Product Senior Analyst-19001748

Job Purpose:

  • Responsible for conducting the Mystery Shopping exercise for Retail Banking.

Key Responsibilities:

  • Coordinate with external vendor in Mystery Shopping exercise.
  • Review and validate Mystery Shopping results by listening to sales recording, review of sales documentations, liaising with sales advisors, branch management or vendor for clarifications.
  • Update of Mystery Shopping results into a centralised file for discussion and record purposes.
  • Coordinate and carry out sales suitability discussions with stakeholders for Mystery Shopping exceptions and results.
  • Prepare and communicate feedback forms, confirmation on scoring/grading of sales advisor performance and any warning letters.
  • Identify population and generate electronic surveys to investment customers.
  • Identify population and coordinate with vendor on monthly phone surveys.
  • Consolidation and reporting of Quality of Work points and Balanced Scorecard Framework reporting.
  • Coordinate, prepare and finalised discussions with stakeholders for any disciplinary actions required.
  • Maintain a centralised record of all mystery shopping exercises and results.
  • Review and updates to the Mystery Shopping procedure and questionnaire.
  • Provide updates and training to branch sales management on Mystery Shopping results and learning points.
  • Manage external vendor relationship management and annual contracts.
  • Address any issues with internal and external stakeholders with regards to Mystery Shopping matters.
  • Assist with internal and regulatory reporting.
  • Preparation of presentation decks to senior management and MIS for Regional reporting.

  Knowledge/Experience/Technical skills: 
  • At least 2 years of financial advisory (Investments & Insurance) and banking experience in consumer banking products and processes.
  • Good understanding of local sales advisory regulations.
  • Highly proficient in MS EXCEL and PowerPoint
Personal Skills:
  • Strong verbal and written communication skills.
  • Fluent in Mandarin and English language.
  • Detailed and meticulous
  • Analytical  with good investigation skills
  • Ability to work independently as well as in a team.
  • Strong execution skills.
  • Ability to carry out presentation to stakeholders.




11 June 2019
Location: Singapore Singapore
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

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