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Compliance Product Senior Analyst
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Compliance Product Senior Analyst-19001748
Responsible for conducting the Mystery Shopping exercise for Retail Banking.
Coordinate with external vendor in Mystery Shopping exercise.
Review and validate Mystery Shopping results by listening to sales recording, review of sales documentations, liaising with sales advisors, branch management or vendor for clarifications.
Update of Mystery Shopping results into a centralised file for discussion and record purposes.
Coordinate and carry out sales suitability discussions with stakeholders for Mystery Shopping exceptions and results.
Prepare and communicate feedback forms, confirmation on scoring/grading of sales advisor performance and any warning letters.
Identify population and generate electronic surveys to investment customers.
Identify population and coordinate with vendor on monthly phone surveys.
Consolidation and reporting of Quality of Work points and Balanced Scorecard Framework reporting.
Coordinate, prepare and finalised discussions with stakeholders for any disciplinary actions required.
Maintain a centralised record of all mystery shopping exercises and results.
Review and updates to the Mystery Shopping procedure and questionnaire.
Provide updates and training to branch sales management on Mystery Shopping results and learning points.
Manage external vendor relationship management and annual contracts.
Address any issues with internal and external stakeholders with regards to Mystery Shopping matters.
Assist with internal and regulatory reporting.
Preparation of presentation decks to senior management and MIS for Regional reporting.
At least 2 years of financial advisory (Investments & Insurance) and banking experience in consumer banking products and processes.
Good understanding of local sales advisory regulations.
Highly proficient in MS EXCEL and PowerPoint
Strong verbal and written communication skills.
Fluent in Mandarin and English language.
Detailed and meticulous
Analytical with good investigation skills
Ability to work independently as well as in a team.
Strong execution skills.
Ability to carry out presentation to stakeholders.
11 June 2019
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.
Only direct applications will be considered.
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