TTS Global Program Manager - Citi Global Cross-Border Payments - PMO

Citibank - More jobs by this advertiser
TTS Global Program Manager - Citi Global Cross-Border Payments - PMO-18074884

Position Objective:


Citi’s Global Cross Border Payments business is a market leader in cross-border and FX payments.


Through our flagship products, WorldLink Payment Services and Cross-Border Funds Transfer (CBFT),  we offer  cross-border payments solutions to 10,000+ clients located in 100+ countries.


Through Global Cross Border Payments clients can make payments from their primary functional currency accounts to beneficiaries in 135 currencies through wires, SWIFT, ACH, cash and cheques.


Our Clients benefit from the strength of Citi’s global network by offering capabilities and services through Citi Global Markets (FXLM), Citi’s branches and through our global ICG banking business.


As we invest for the future, TTS will merge Worldlink and CBFT into a single cross-border payments processor and expand our payment capabilities to meet the current and future digital needs of our clients.


The Voyager PMO will have the opportunity to drive transformation change to deliver a cutting-edge digital payments experience to Citi’s Clients.


The Voyager Senior Program Manager (“Voyager PMO”) is a TTS Product Management role will be responsible for the design and execution of the Global Cross-Border Payments Voyager Programme. 


The objective of the Voyager Programme is to merge WorldLink and CBFT product processes into a single platform, deeply integrate currency conversion services into the Citi Market’s FX platform, expand payment capabilities and greatly enhance the user experience through real-time, digital self-service tools.


It is critical for the PMO to complete over 35 workstreams of packaged functionality, by (1) leading diverse, global, cross-functional teams and (2)  providing strong governance for projects ranging start (business requirements) to finish (market launch).


Additionally, the PMO will lead and manage non-strategic projects, including risk and control, client communications and other planned initiatives.


The Voyager PMO reports directly into TTS and will develop a close working relationship with Markets (FXLM) and other Citi businesses.


Key Responsibilities:


The Voyager PMO is responsible for leading successful execution of the Voyager Program in line with project management methodology, and manage and coordinate complex set of activities across multiple globally dispersed and cross function work streams, including Sales, Product, Technology, Operations, Client Service, Marketing, Risk and Controls, Legal and other teams.  Key areas of responsibilities include:

  • Delivery of 35+ workstreams across Treasury and Trade Services (“TTS”), Citi Markets (“FXLM”) and other Citi business lines.
  • Serve as single point of contact for the Programme and internal functional partners, responsible for the coordination and successful end-to-end delivery of the program. Closely manage the expectations of the TTS and Markets organization
  • Maintain disciplined and uniform application of structured project management methodologies within the PMO, ensuring effective project control, proactive risk identification and remediation and seamless delivery to plan.
  • Co-ordinate regional and global functional partners to ensure high quality execution of defined programs.
  • Chair the Board and Steering Committee meetings with all cross-functional team leads
  • Maintain strong relationships with all stakeholders
  • Escalate and manage critical issues to resolution
  • Manage program communication and serves as escalation point for stakeholders
  • Manage project scope and apply the change control process
  • Lead testing and solution validation efforts to ensure the solution does not impact client’s bau processes and is line with market, regulatory and compliance requirements
  • Ensure effective transition from project to production
  • Identify opportunities for process improvements and contribute to department initiatives to implement process enhancements
  • Attention to detail and comfort dealing with administrative work associated with solution delivery and on-going operational control.
  • Effective workload management/prioritisation to increase capacity/productivity within the implementation team.
  • Effective maintenance and communication of MIS and project metrics. Provide on-going senior management and stakeholder updates on programs.
  • PMO leadership and management for non-strategic projects, including risk and control, client communications and other planned initiatives

Development Value:

  • Leadership to drive  transformative global strategy to revolutionize global cross border payments
  • Develop strong understanding of Transactional FX and Payments
  • Develop a broad and deep understanding of Citi’s TTS and Markets (FXLM) products and services
  • Senior Management exposure; manage senior Citi and client stakeholders.




  • Extensive years post-qualification related experience required with a BS/BA degree.  MBA preferred.
  • Experience managing senior resources in a pressurised environment.
  • Experience managing across multiple functions and legal vehicles
  • Project management background  
  • Client facing background.
  • Experience operating at a senior (regional/global) management level.
  • Experience with FX, Cross-Border Payments and Cross-Currency Products
  • Corporate treasury and cash management knowledge, preferably with professional certification.
  • Strong understanding of risk and regulation for payments and foreign exchange




Proficient with MS Office Suite in particular proficiency with Excel (with proven ability to manage large sets of data), and proficiency with Power Point (to prepare presentations to a very different target audience)



  • Leadership and motivational skills – ability to develop and lead a team of “high achievers”.
  • Organizational “Agility” required to navigate a complex and diverse organization with rapidly shifting dynamics and priorities
  • Results orientation – evidence of proactively driving projects to conclusion.
  • Strong communication skills (internal and external).
  • Organisational and planning skills.
  • Negotiation, decision making and problem solving skills.
  • Ability to manage high workload within a pressurised environment.
  • Flexibility – ability to manage a varying workload (ie, volume, complexity and composition).
  • Ability to manage complex integration solutions, working alongside Technical and Technology teams.
  • Strong work ethic – willingness to take a “hands on” approach to ensuring all elements of the solution are delivered as specified.
  • Attention to detail and experience of working in a controlled environment.
  • Strong risk management orientation.


  • MBA or Graduate Degree Preferred
  • Undergraduate Degree/Third Level Qualification essential

The role is a ‘Controlled function’ CF as defined by the Central Bank Reform Act 2010 and European Central Bank (Single Supervisory Mechanism) Regulations 2014 (and related regulations and guidance).


Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.


Valuing Diversity: Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.


Citi is an Equal Opportunities Employer.


9 April 2019
Location: Ireland Dublin
Work type:
Full time
Banking and Financial Services
Project Management
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

Bookmark and Share
  • Previous Next

This website uses cookies

This website uses cookies to improve user experience. By using our website you consent to all cookies in accordance with our Cookie Policy.
I agree
Read more