MYS CTSM KL Investments and Insurance Sales Surveillance Analyst (Cantonese Speaker)

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MYS CTSM KL Investments and Insurance Sales Surveillance Analyst (Cantonese Speaker)-18076211

Key Responsibilities:

  • Review and disposition of alert triggers based on investigation results; investigations could involve document/call
  • reviews, analyze client behaviors based on client KYC, account info, customer surveys, complaints, etc.
  • Listen to voice logs (Investment/Insurance Call Monitoring), particularly for Singapore Market
  • Document exception findings, tracking of corrective actions and its completion at individual alert level and at review level
  • Prepare trend analysis and surveillance reports for management reporting/presentation
  • Provide feedback and coaching on correct sales process to Sales Representatives
  • Provide consultations to other internal departments on sales process and branch operational matters
  • Report and document the Quality of Work report of Sales Representatives
  • Continuously seek process improvement to enhance efficiency of the surveillance monitoring process, and to address process/compliance/extraction logic gaps
  • Review and update of policies and unit procedures
  • Implementation of processes and procedures on compliance matters


Preferred Qualifications/Requirements:

  • Can do attitude
  • Bachelor’s degree
  • Excellent judgment and assessment skills
  • Excellent communication skills
  • Confident, concise, clear and impactful
  • Banking and financial services customer facing experience beneficial
  • Written and oral formats, including presentations to audiences ranging from senior managers, regulators, auditors to
  • analysts as evidenced by the ability to concisely and meaningfully explain and support research conclusions, both in written and verbal formats
  • Excellent work ethic (respectful, open minded, honest, considerate, self-motivated, can reliably work independently works well under pressure, readily adapts to changing work priorities, and is accountable)
  • Excellent organization (including documentation) and prioritization skills
  • Listening, reading, and writing skills of Mandarin and Cantonese are mandatory
  • Able to multi task
  • Proficient in MS Office
  • Background in investment and insurance is a plus bonus.

6 April 2019
Location: Malaysia Corrientes Kuala Lumpur
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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