Project Lead Pega/Stars – Senior Business Analyst

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Project Lead Pega/Stars – Senior Business Analyst-19007143
Description
 Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. Citi’s Mission and Value Proposition  explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities. Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.Job Description:This position will be part of the overall Treasury & Trade Solutions (TTS) CLIENT OPERATIONS – Service Innovation and Readiness group.   The team is responsible for developing and executing against a multi-year strategic roadmap for investment of service-oriented tools including our service tracking, workflow management, and omni-channel support tool. This role will specifically work within the Global STaRS team. STaRS (Service Tracking and Reporting System) is TTS’ global inquiry management tool. Job Summary:  Lead STaRS requirements management process to Identify global enhancements to the platform for TTS Client Operations working collaboratively with business users. Partner with Technology to implement and drive process improvements and standardization across the platform globally.Day to Day Responsibilities:
  • Work in partnership with Client Operations & Product partners to ensure a strong and detailed business case is in place with confirmed benefits
  • Act as a solution architect and advocate for change on behalf of our business and clients, by providing well-thought out recommendations on the best utilization of Pega capabilities and enhancements
  • Identify organizational challenges and collaborate with business partners on designing global solutions that improve our clients’ experience
  • Support efforts to drive high rates of end user adoption; identify opportunities to continuously improve application usability based on key performance indicators
  • Build and maintain in depth knowledge of the Pega capabilities and STaRS platform
  • Be a subject matter expert for all managed initiatives and drive to effective completion
  • Develop full scale project plans with defined project tasks and resource requirements
  • Develop and maintain appropriate training material for enhancements implemented
  • Lead the planning and execution of project plans to enhance the STaRS platform within budget and timelines
  • Provide clear and concise project status reports and updates to senior management in the region on a regular basis including project progress, problems and solutions
  • Deliver post project evaluation and impact assessment to ensure identified benefits have been met.
  • Build and manage strong relationships with key senior stakeholders
  • Coordinate and support project team and ensure timely deliverables
  • Develop business requirements and for large enhancements ensure UAT and production testing efforts for related functionality
  • Work closely with Technology to ensure clear understanding of requirements, requests are sized promptly and that the system development meets the business needs
  • Proactively identify and drive to completion action items without the need for multiple follow-ups with management

Qualifications
 Qualifications:
  • Experience with Pega/STaRS or comparable application
  • Waterfall, Agile and equivalent project management methodologies 
  • Change management experience
  • Understanding of corporate cash management principle and treasury acumen
  • Strong analytical skills and attention to detail
  • Creative, out-of-the-box thinker, innovative
  • Well-developed working knowledge of the TTS service business and the upstream and downstream influences
  • Energetic; demonstrated ability as a collaborative team player
  • Excellent written and oral communication and presentation skills
  • Strong negotiation and influencing skills
  • 5-7 years’ experience in relevant field (business process management, change management, requirements gathering, process automation)
  EEO Statement: Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity  Pay Transparency: Citi won’t discriminate against anyone for discussing pay, but those with access to pay data in their work can’t disclose it unless responding to complaints/investigations or legal requirements.



16 March 2019
Location: United States Delaware New Castle
Work type:
Full time
Sector:
Banking and Financial Services
Profession:
Other
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.


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