Employee Relations Generalist

Citibank - More jobs by this advertiser
Employee Relations Generalist-19008448
 About CitiCiti, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. Citi’s Mission and Value Proposition  explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities. Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all. Main Function of the role -- Primary contact for line managers: Responsible for assisting line managers with performance management, employee relations, coaching, training, conflict resolution and interpretation of employment policies and practices.
  • Provides consultation, guidance, and coaching to managers in areas such as:
    • Proper handling of employee relations matters and conflict resolution
    • Delivering and documenting performance feedback
    • Understanding of employment policies and practices
  • Applies knowledge of HR principles to resolve moderately complex and variable issues
  • Ensures consistent interpretation and application of employment policy and practices
  • Ensures that escalated client/employee issues are resolved with urgency
  • Delivers services with process improvement mindset to increase effectiveness and efficiency
  • Builds strong partnerships to foster trust and accountability with all stakeholders
  • Resolves moderately complex HR issues conferring with manager on more complex issues.
  • Liaises with Employment Law, Employee Relations, HR Control and Compliance

 Knowledge & Experience:
  • Minimum of 2 years Employee Relations experience
  • Working knowledge of HR functions (including employment policies and practices, staffing,  reporting tools, compensation & benefits, employee relations); Citi experience a plus
  • Demonstrated ability to effectively apply HR practices to diverse business situations
  • Experience working with remote locations highly desirable
  • HR experience in a fast paced, high volume environment; financial services experience preferred.
  • Basic foundational knowledge of applicable US laws on employment practices
  • HRMS (Intermediate)
  • PeopleSoft (Intermediate)
  • Excel (Intermediate)
  • Word (Intermediate
  • Demonstrated communication, feedback and coaching skills; ability to effectively communicate with and influence all levels of management and across all functional areas
  • Experience with high volume, fast-paced environment
  • Team work
  • Execution and client focused
  • Resilience and flexibility
  • Comfortable with ambiguity
  • Ensures that escalated client/employee issues are resolved with urgency
  • Delivers services with process improvement mindset to increase effectiveness and efficiency
  • Builds strong partnerships to foster trust and accountability with all stakeholders
  • Bachelor’s degree in HR or business related field preferred.  PHR/SPHR SHRM-CP/SHRM-SCP certification is a plus, but not required.
  • Ability to regularly work a full-time, which at times may require supporting managers during off hours and to occasionally work beyond standard hours to accomplish the work.
  EEO Statement: Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity  Pay Transparency: Citi won’t discriminate against anyone for discussing pay, but those with access to pay data in their work can’t disclose it unless responding to complaints/investigations or legal requirements.

29 April 2019
Location: United States Flevoland Tampa
Work type:
Full time
Banking and Financial Services
Human Resources
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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