Digital Product Manager

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 Job Description - Digital Product Manager (0000CHCT)

Job Description 

Digital Product Manager : 0000CHCT 



Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Retail Banking and Wealth Management leverages HSBC’s global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions. 

We are currently seeking an experienced professional to join this team in the role of Digital Product Manager.

The individual in this role will be responsible for turning our existing retail banking or wealth management products (including investment product and insurance) into digitally led offerings as well as creating new digital propositions that will meet our customers’ needs. This may imply new products, services, partnerships or ecosystems.

Principal Accountabilities

  • Accountable for the end-to-end customer experience for sales, servicing and marketing of agreed digital products.
  • Responsible for alignment of customer experience with other products, channels, and propositions.
  • Responsible for delivery of agreed products in digital channels that continuously evolve via consumer test and learn and quickly develop into commercially successful lines of business or experiences.
  • Has a clear understanding of customer needs, market trends and mobile first technologies and defines a digital strategy that takes these into consideration.
  • Responsible for the definition and development of  improvement opportunities across customer experience and digitally native capabilities.
  • Refines customer experience for new capabilities in partnership with Group Marketing, Proposition, Multichannel, and other key stakeholders.


  • Candidate must possess a minimum of 5 years’ experience in banking industry.
  • Candidate must have sound management skills with good problem solving skills.
  • Strong knowledge of project management, technical knowledge to manage system implementation, enhancement, trouble shoot technical issues. 
  • Possess good business acumen to drive channel migration and multichannel adoptions in alignment with FIM and TOM.
  • Awareness of Financial regulatory and compliance procedures as required.

  • Self-starter, well organized and able to work independently.
  • Demonstrate attention to details and sense of urgency to meet required timeline.
  • Able to cope with pressure and tight deadlines and be change oriented.
  • Excellent written communication skills.

You’ll achieve more when you join HSBC.

HSBC takes pride in a diverse and inclusive working environment that sees our people benefit from mentoring, flexible working and the support of Employee Resource Network Groups. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 

Issued by HSBC Bank Malaysia Berhad.


Job Field

 : Digital

Primary Location

 : Asia Pacific-Malaysia-Federal Territory of Kuala Lumpur-Kuala Lumpur


 : Full-time 


 : Day JobType of Vacancy : Country vacancy

Job Posting

 : 28-Feb-2019, 09:11:54 

Unposting Date

 : 30-Mar-2019, 23:59:00  

31 March 2019
Location: Malaysia Kuala Lumpur
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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