Programme and Project Services Analyst

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 Job Description - Programme and Project Services Analyst (0000CK96)

Job Description 

Programme and Project Services Analyst : 0000CK96 



Role Title: Programme and Project Services Analyst

Business: Legal

New or Existing Role - New

Grade: GCB6


Role Purpose

  • Compliance Transformation (CT) ensures effective and efficient definition, planning, management and execution of global change programmes related to financial crime risk, supporting the FCR business teams and HSBC to meet its regulatory commitments.  Financial crime risk covers key areas such as money laundering, sanctions and anti-bribery and corruption.
  • The Programme and Project Services Analyst provides support to a Project Manager, Programme Manager, Senior Programme and Project Services Manager or leads the Project Management Office (PMO) of a Project.  This role provides assistance to the Programme/Project Manager to successfully deliver the programme from definition to closure. They will act as a source of guidance, governance and metrics on projects supporting the Project/Programme Manager for strategic decisions. They are responsible for following the Business Transformation Framework (BTF), using standard project management tools such as Clarity and working closely with their colleagues in Transformation Team.


Key Accountabilities

Impact on Business

·         Demonstrates working knowledge of Programme/Project Management Framework, supporting the creation of detailed plans including key activities and milestones

·         Establishes and updates quality procedures, manages internal ad-hoc quality audits, reports quality variance and suggests corrective actions; seeks opportunity to improve quality procedures

·         Supports the Programme/Project Manager and Business representatives in defining required scope, quality, cost and effort

·         Works closely with Programme/Project Manager to contribute to establishment and maintenance of the plan, ensures programme/project activities are aligned to the quality process and governance

  • Tracks progress against the plan, looking ahead and removing roadblocks to delivery; asks questions when they do not understand, takes ownership of problems and timely escalates when needed (remaining calm, knowing when to escalate, escalates where possible with solutions)

·         Manages change requests ensuring impact assessed for scope, time, budget, effort and quality; provides the sustainable value to the organisation by contributing to the efficiency improvement in programme/project

·         Has good knowledge of risks/ issues/dependencies management techniques; Supports programme/project manager in identifying new risks/ issues/dependencies; Tracks risks/ issues/dependencies through appropriate tracking tools, involving key stakeholders/members of the programme/project team as appropriate;

·         Maintains accurate financial information for multiple programmes/projects; analyses financial data for single project / programme

·         Drives creative thinking amongst peers to encourage thinking beyond the immediate operational consideration, prioritises and plans carefully that all deliverables are achieved and approaches are carefully thought, demonstrates a keen interest of bigger picture

·         Facilitates development of communication and reporting strategy, coordinates between stakeholders for progress reviews, key decisions, documentation and approvals;

·         Provides both verbal and written communication supervising and leading the project/ programme to ensure that the goal is achieved

·         Proactively and effectively manages own time and workload, advocates to team the importance of project pace to achieve successful delivery

·         Manages the pace and operating rhythm -actively moves programme/project team along the delivery journey with pace and enthusiasm

·         Keeps focus on the medium and long term goals and the Group’s values particularly when under short term


Leadership & Teamwork

·         Acts as a good team member and shows a positive collaborative attitude, promoting HSBC’s values and behaviours (e.g. taking time to help others, respects others ideas, wants to move forward)

·         Shows high standards of professionalism in the quality of written and personal communication, especially in front of the business and delivery partners

·         Shows flexibility and willingness to apply themselves to different tasks, requires limited supervision

·         Takes a positive attitude to problems and challenges -using appropriate techniques to deal with them, creating positive work environment, demonstrating self motivation

·         Supports good programme/project induction and orientation –i.e. assist new team members to understand the project context and content, the importance of stakeholder management and wider project goals

·         Takes ownership of personal and professional development, increasing professional knowledge and skills experience

·         Demonstrates self-awareness of own strengths and weaknesses, seeking feedback, building open and honest relationship with colleagues/managers

·         Is able to work under time pressure and in stressful environment


Operational Effectiveness & Control

·         Assists with the development and monitoring of a well-defined programme/project plan, identifying the key milestones, assists in assigning role/task responsibilities cooperating closely with stakeholders

·         Supports Programme/Project Manager in resources management activities for the Programme/Project

·         Works with Programme/Project Manager to provide project governance and compliance, identifying and raising issues when necessary, monitoring tollgates and budgets as well as maintaining programme/project change control

·         Helps ensure the programme/project team follows all quality assurance processes, Global Transformation Frameworks and the use of Group standard tools

·         Tracks and controls programme/project progress and performance at clearly defined points in the process ensuring the project is delivered on time, within budget; anticipating potential risks and issues, assisting with putting mitigating actions into place to prevent delivery stalling and escalating as appropriate

·         Demonstrates good understanding of analytical tools and techniques to prepare and analyse management reports; assists Programme/Project Manager in identifying factors that are putting the programme off track, monitor and share progress with stakeholders

·         Supports the Programme/Project Manager with closure activities, including post project review and handover

·         Is able to prioritize tasks to deliver on time, ensuring high quality of deliverables; understands programme/project dependencies; is able to manage workload with limited supervision; looks ahead to remove delivery roadblocks

·         Produces deliverables of a high quality (well structured, insightful, no errors) and with sufficient review time and appropriate response to feedback

·         Understands the GPMO Services Catalogue and advocates successful delivery


Major Challenges

·         Working with multiple delivery and business partners

·         Monitoring and controlling projects to meet timescales and to ensure highest quality necessary in a competitive market place

·         Tracking benefits (cost reduction, revenue increase, strategic goals) set out in the business case

·         Managing stakeholders

·         Focusing on dependencies between programmes/projects


Role Context

  • The vision statement for Transformation is “To be the businesses’ primary change partner, support the implementation of the Group Strategy and make change a source of sustainable competitive advantage for
  • HSBC” Support Project and Programme Managers to manage change through project delivery. The projects will typically have a clearly defined output, fixed start and end date with a well-defined development/delivery path. Projects may be stand alone or part of a Programme.
  • The jobholder will be expected to support the project team with core PMO activity.
  • The role holder will operate within the usual authority limits for a PMO Manager.


Role Dimensions

·         The jobholder will be required to support the management of Programmes/Projects


Management of Risk

  • The jobholder will also continually reassess the operational risks and likelihood of operational risk occurring. This will be achieved by reviewing risks associated with the role and inherent in the business, taking account of changing global economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new processes. Effective and timely remedial action should be evidenced.


Observation of Internal Controls

  • The jobholder will adopt the Group Compliance Policy by escalating any identified compliance risk in liaison with, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.

·         Global Transformation Programme Management Framework

·         Global Transformation Project Management Framework and Agile ways of working

·         Global Transformation Change and Implementation Management

·         Global Transformation Initiation Framework

·         Group Standard Business Case

·         Global Transformation tools like Clarity & Open Workbench





Knowledge & Experience / Qualifications

  • Knowledge

o    Understanding of Business Transformation Frameworks (BTF), methodologies and best practice techniques

o    Understanding of the project/programme/change lifecycle

o    Understanding of the purpose, value, culture and fundamentals of Global Transformation Team

o    Understanding of banking/HSBC and understanding of how change drives benefits for HSBC, its customers and other stakeholders

  • Experience

o    PMO/PM skills and experience, including examples of the delivery of on time and on budget –a driver with bias towards delivery at pace and controlling project outcomes

o    Experience of working in a banking environment

o    Experience of working in a change environment

o    Strong verbal and written communication skills and good experience in face to face presentation

o    Strong knowledge of MS Office, Group standard tools (Clarity, Sharepoint, etc)

  • Capabilities

o    Planning and Plan Management

o    Risk and Issues Management

o    Influencing and Decision Making

o    Problem Solving and Critical Thinking

o    Self motivation

o    Change and Implementation Management

o    Financial and Budget Management

o    Tracking, Reporting and Governance

o    Stakeholder Management

o    Delivery at Pace

o    Achieving excellence

o    Collaboration

o    Embracing Change

  • Qualifications and Accreditations

o    CAPM certification –Optional

o    PMP certification –Optional


Under the Company's internal 'Back to Front'/’Front to Back’ transfer policy this role may be classed as High Risk. As a result, internal candidates may require enhanced approvals and vetting checks if they are currently employed in a Front Office department, or if they have worked in a Front Office department within the last 5 years (please refer to the HR FIM definition for further guidance).


As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.


We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.




Job Field

 : Legal & Compliance

Primary Location

 : Europe-United Kingdom-Greater London-London


 : Full-time 


 : Day JobType of Vacancy : Global vacancy

Job Posting

 : 28-Feb-2019, 01:34:21 

Unposting Date

 : Ongoing  

30 August 2019
Location: United Kingdom Greater London London
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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