Citibank - More jobs by this advertiser
BSU Case Manager (UAE NATIONALS)-19008608

Job Purpose:

  • Provide continuous support for CCB colleagues, RMs, RMAs in CitiKYC related questions.
  • Understand compliance defined standards for applicable client types and any country specific requirements.
  • Preparing and ensuring timely update of KYC packages.
  • The BSU Case Manager is responsible for the preparation, of due diligence and approval of the electronic KYC records in partnership with Relationship Management and Compliance. In addition, to ensure compliance of CCB BSU department with Citibank and local regulatory requirements and internal policies to improve efficiency of bank’s operations and procedures, to identify the gaps and to mitigate the risk
  • Understanding customer’s business, industry and market environment.
  • Help identify training areas for KYC Owners/Relationship Managers.
  • Get involved in necessary system specific and personal training organizing.
  • As a Case Manager carry out due diligence of relevant KYC documentation for selected Citi Commercial Bank clients of UAE, Bahrain and Jordan in compliance with Citi policies and local regulations, including:
  • Actively interact with KYC Owners/KYC Support to obtain missing information required to complete KYC documentation;
  • Escalate KYC documentation to AML Compliance according to operating procedures;
  • Monitor and track KYC documentation completion to ensure minimal past dues;
  •  Escalate all KYC documentation not in compliance with AML/KYC requirements to Business supervisors/Compliance;
  • Monitor and manage flow of KYC packages to adhere to internal deadlines


Job Background/context:

CCB BSU Team is responsible for consistency, completeness and quality data of CCB customers and making sure that CitiKYC records are completed with correct data and in appropriate timelines.

The CCB BSU Case Manager reports directly to MEP CCB Team Leader.


Key Responsibilities:

  • Complete CitiKYC Records incorporating country specific (UAE, Bahrain and Jordan) regulatory requirements
  • Coordinate and carry out KYC renewal process with Coverage, Business, and Compliance
  • Collate and review information about the company from both internal and external sources (Company Regulatory websites, Company website, Google etc.)
  • Carry out name screening of entity, directors, beneficial owners in NESS (Citi Screening System)
  • Research companies based on AML policies for possible negative information, SPF, and sanction issues (I.e. Citi Screening, Internet Search, etc.)
  • Report any negative news, High Risk and Senior Public Figures to AML Compliance department.
  • Escalate KYC Records to Team Leader as per the expediter process when there is delay in response from KYC Owners – submission and action on rejected cases
  • Understand, escalate and solve CitiKYC related issues.
  • Interact directly with RMs and RMAs for all day-to-day business and develop strong working relationships with them.
  • Provide feedback to RMs/RMAs on changes/updates to KYC Records.
  • Understand compliance defined standards for applicable client types and any country specific requirements. Liaise with Compliance to identify new requirements or changes in local requirements
  • Validate the information in CitiKYC and CIP (Customer Identification Program) document to ensure completeness and accuracy (Company/Entity Formation, Ownership, Management, Market Reputation etc.)
  • Report workflow progress to Supervisor
  • Liaise with internal departments including Relationship Teams, Account Documentation Unit, AML Compliance
  • Monitor and manage flow of KYC packages to adhere to internal deadlines, SLAs
  • Update workflow database regularly throughout the day
  • Highlight any discrepancies to Senior BSU Case Manager
  • Adhere to Citigroup and regulatory policies and procedures



Relationship management activities:

  • Keep Relationship Managers informed about their customers’ KYC Record status, missing information and the deadline of their expected answer.
  • Provide daily and periodic support to the CCB KYC Owners in processing KYC records ensuring adherence to CCB anti-money laundering (AML) KYC policies and standards and related customer identification program (CIP) requirements, including any local KYC regulatory requirements duly informed by local “Country Compliance Team”.
  • Proactively communicate with KYC owner in regard to Client Work Item / Appendix / PUP completion.
  • Taking part in CitiKYC making for UAE, Bahrain and Jordan account openings prospects/clients.
  • Escalate KYC Records to Team Leader as per the expediter process when there is delay in response from RMs – submission and action on rejected KYC Records
  • Active participation in banking trainings.
  • Help identify training areas for KYC Owners/RM’s.
  • Organize periodic trainings for KYC Owners/RMs to help improve KYC Record making quality (incl. on major rejection reasons)
  • Active participation in process development efforts.
  • Up to date knowledge of all necessary products and processes.
  • Active participation in BSU Team’s meetings, trainings.
  • Complete all tasks in connection with the organization’s activity but not detailed in the current job description, charged by the direct manager, supervisor, or the functional head.

  • University degree in Law, Business/Finance, Math, Economics.






  • 1 – 3 years’ experience in banking, finance or law
  • Experience in control/risk or Compliance (AML/KYC) function (an advantage)
  • Knowledge and experience of the technologies and processes used in Citi
  • Knowledge of local regulatory KYC/AML requirements



  • Proficient use of Microsoft Applications (Word, Excel, Access)
  • Languages: Fluent English. Arabic is preferable
  • Proficient use of KYC applications (an advantage)



  • Excellent oral and written communication skills
  • Ability to develop strong professional relationships
  • Strong research skills
  • Accuracy and strong attention to detail
  • Ability to multitask and prioritize
  • Ability to work well under pressure and tight time frames
  • MIS and metrics and efficiency analysis skills
  • Good organizational skills
  • Pro-active, flexible, and good interpersonal skills.
  • Excellent Team Member
  • Ability to work in a dynamic environment.


Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.


Valuing Diversity: Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.
Citi is an Equal Opportunities Employer




5 March 2019
Location: United Arab Emirates Dubay Dubai
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

Bookmark and Share
  • Previous Next

This website uses cookies

This website uses cookies to improve user experience. By using our website you consent to all cookies in accordance with our Cookie Policy.
I agree
Read more