MYS CTSM PG Customer Service Senior Supv Electronic Banking Services

Citibank - More jobs by this advertiser
MYS CTSM PG Customer Service Senior Supv Electronic Banking Services-19008575
  • This role represents an exciting opportunity to join Electronic Banking Services division of Citibank Malaysia. The team's primary purpose is to provide post-sales support to customers who engage with Citibank through our digital channels.

Job Description:

  • Manage the problem resolution of advanced production support issues, related to front end applications of Cash and Trade application such as Citidirect, BE, , Citi-connect etc. Provide support to H2H clients, i.e. Connectivity, encryption and  file format
  • Manage and address technical related queries from client, Operations team and in-country technical teams
  • Track and manage resolution for cases escalated to upper level support team, both internal and external)  
  • Conduct ad-hoc or scheduled training sessions, live meeting
  • Work closely with Technology team, product teams, vendors, and other internal teams to resolve system issues/defects, bug fixes and address client’s queries
  • Manage external support team to ensure that they meet the agreed SLA
  • Conduct client consulting and introduce best practice to client on Citi e-banking platform



  • Knowledge in Cash (payment, collection) and Trade product
  • Knowledge on Window’s and Apple’s environment setting, such as Java,  IE/Safari
  • Good understanding of basic Host to host protocols and encryption types
  • Good problem resolution skills and ability to break down complex issues
  • Good client communication skills and ability to work with various functional partners
  • Ability to work under tight timeline as there will be Service Level Agreements to follow depending the severity of the issue
  • Having client facing experience in the previous roles will be an advantage
  • Team player and able to work independently

19 July 2019
Location: Malaysia Formosa George Town
Work type:
Full time
Banking and Financial Services
Customer Service
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

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