QR20469 - Airport Services Agent | Qatar Airways | Frankfurt

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Qatar Airways

Welcome to a world where ambitions fly high.

From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

We offer competitive compensation and benefit packages.

About Your Job:

We are  looking for a customer focused airport service agent's to join our team in Frankfurt. You will deliver exceptional service to customers within the airport terminal and help create an enjoyable and seamless process whilst they are travelling with Qatar Airways.

You will provide full support to the handling team across check in, ramp and lost and found and ensure a seamless service to the customers. 

As the first point of contact between the Airline and its customers, you will portray QR image to the highest standard ensuring that our customers receive our award winning 5 Star services at all times.

Accountabilities of the role:

  • Check in - greeting of customers and providing exceptional customer service to both passengers and crew
  • Lost and Found - understand the procedures around compensation for customers and ensure any queries are dealt with professionally
  • Ramp - ensure safety and security procedures are followed   
  • Provide full support to the handling team to ensure that safety measures are followed
  • Escort customers throughout the terminal where necessary

Fluency in English and German (written and spoken) is essential as well as the ability to work in shifts. You must also have the right to live and work in Germany to be considered for this role.



About you:

The successful candidate will ideally have:

  • An understanding of airport procedures
  • Trade or Vocational qualification
  • Minimum 2 years of work experience in airport operations.
  • Strong customer service focus
  • Resilience to deal with setbacks and delays
  • Ability to thrive on challenges and turn things around for the positive
  • Strong decision making skills
  • Adaptable and flexible to deal with last minute changes
  • Experience working with airport systems, Amadeus and/or Altea preferable



Note: you will be required to attach the following:
1. Resume / CV

12 March 2019
Location: Germany Frankfurt
Work type:
Full time
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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