Digital Engagement Specialist

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 Job Description - Digital Engagement Specialist (0000CHGX)

Job Description 

Digital Engagement Specialist : 0000CHGX 



Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Retail Banking and Wealth Management leverages HSBC’s global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions. 

We are currently seeking an experienced professional to join this team in the role of Digital Engagement Specialist. 


Principal Responsibilities

The Digital Engagement specialist will own and be responsible for driving engagement and servicing KPIs. More specifically, the role holder will:

  • Works with VADM team and head of PWS to prioritise messaging and audiences
  • Works with in-market branch & CC to drive channel migration.
  • Collecting and monitoring online customer feedback, arrange follow up activities.     




  • Bachelor’s degree above, major in business or marketing is preferred.
  • Min. 5 years of digital marketing experience, experience or knowledge with financial industry is preferred.
  • Energetic, positive attitude and team player.
  • Strong analytical and presentation skills.
  • Ability to effectively influence and communicate across various business lines and units and at senior levels within the organisation.
  • Excellent at navigating differences of opinions.
  • Experience in developing and executing customer facing and staff facing communication.
  • Proven extensive experience with building and delivering a modern digital execution capability with tangible outcomes (e.g. demonstrated by increase in penetration rates, conversion rates, lower cost of acquisition).

You’ll achieve more when you join HSBC.

HSBC takes pride in a diverse and inclusive working environment that sees our people benefit from mentoring, flexible working and the support of Employee Resource Network Groups. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 

Issued by HSBC Bank Malaysia Berhad.


Job Field

 : Digital

Primary Location

 : Asia Pacific-Malaysia-Federal Territory of Kuala Lumpur-Kuala Lumpur


 : Full-time 


 : Day JobType of Vacancy : Country vacancy

Job Posting

 : 11-Mar-2019, 09:03:50 

Unposting Date

 : 10-Apr-2019, 23:59:00  

9 June 2019
Location: Malaysia Kuala Lumpur
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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