Applications Support Intermediate Analyst

Citibank - More jobs by this advertiser
Applications Support Intermediate Analyst-19008089
Description
 

Applications Support Intermediate Analyst

 

Overview of Citi:

 

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

 

Role / Position Overview

 

A position exists for a Production Support Analyst in the Production Level 2 support team within ICG Production Support. The team leads the day-to-day availability of the applications and ensures issues or status updates to business users and technology senior leaders in timely fashion.

 

You will support both global and regional applications APAC, EMEA &NAM. Expectation is to cover occasional requirements to provide weekend coverage on a rotational basis to support releases cycles, and participate in disaster recovery testing. We will work closely with Level 1 Support, development teams, infra teams and the Citi Private Bank business. You should be technically astute, well organized, and proactive and be comfortable discussing issues with business and technical users at all levels. They also need to possess good multi-tasking skills. This is a hand on role so good technical skills and experience is required.

 

Project Roles and Responsibilities

  • Application support of enterprise applications
  • Participate in release activities
  • Develop and implement automated daily checkouts
  • Integrate automation with Udeploy deployment process
  • Setup application monitoring of hardware and application services though ITRS tool
  • Create/update run books and knowledge-based articles

 


Qualifications
 

Required Experience

  • Knowledge of RHEL LINUX and MS Windows environments
  • Experience in any scripting language, Shell Scripting or Python etc.
  • Experience in any monitoring tool, ITRS Geneos or Appdynamics etc.
  • Able to write database SQL queries
  • Experience of Udeploy & Service Now tool
  • Good knowledge and Understating of Relational database management system
  • Basic knowledge of scheduling tools Autosys, CRON and Windows scheduling etc
  • Understanding of client server architecture (clustered and non-clustered)
  • Basic Networking knowledge (Load balancers, Network Protocols) 
Desired Personal Skills
  • High attention to detail
  • Ability to develop collaborative relationships and communicate to management in a clear, concise manner
  • Ability to maintain high standards despite pressing deadlines
  • Ability to solve problems quickly and efficiently
  • Ability to step back and understand the context of problems before applying analytical skills to address the issues
  • Strong knowledge of general business, corporate and government cultures
  • Ability to handle highly sensitive, confidential and non-routine information
  • Self-starter with excellent anticipation skills; problem solving; follow up
  • Demonstrates high degree of integrity and confidentiality
  • Strong organizational skills

  



13 March 2019
Location: Singapore Singapore
Work type:
Full time
Sector:
Banking and Financial Services
Profession:
Other
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

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