MYS CTSM PG Customer Service Intermediate Analyst

Citibank - More jobs by this advertiser
MYS CTSM PG Customer Service Intermediate Analyst-19010468
  • Take ownership of client servicing issues and facilitate their resolution
  • Provide all post sales customer service and handle customer telephone/e-mail enquiries which include product information customer complaints system support investigation/ information request transaction monitoring financial and non financial transactions initiation
  • Offer prompt competent and quality customer services which include:
  • Diligent analyses of customer enquiries upon receipt
  • Investigate/follow-up with internal suppliers and provide prompt update/solutions to customers to ensure customer satisfaction
  • Initiate transaction order from customers
  • Handle customer complaints
  • Assist in the overall departmental process improvement initiatives
  • Work on ad hoc projects for the department
  • Drive process improvements within Citi and in partnership with the client
  • Act as key client contact in the overall service relationship partnering closely with Relationship Management and Product to bring a cohesive support structure and responsiveness to the client

  • Customer focus with excellent communication and interpersonal skills
  • Proficiency in spoken and written English and Chinese (Putonghua and Cantonese is a must)
  • Minimum 3-5 years of banking experience, preferably in customer services or marketing support or operations
  • University graduate
  • Good banking and product knowledge i.e. Trade, cash and electronic banking
  • Good diction and voice manners
  • Proficiency in Microsoft office applications, including Word , Excel as well good typing skills
  • Ability to work under pressure
  • Able to absorb and maintain large amount of information on products and operations

12 April 2019
Location: Malaysia Formosa George Town
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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