Technical Specialist Networks

Queensland Health - More jobs by this advertiser

The role:  
Reporting to the Manager, you will ensure end-to-end service delivery for Queensland Health enterprise systems. You will be responsible for providing high level technical analysis of IT system issues as well as the formulation, design and provision of appropriate solutions and improvements to these issues. Additionally, you will provide effective change management, capacity planning, incident management, risk management and continuity planning by using best practice in systems support and service delivery with the ITIL framework.

Critically, you will work collaboratively, building effective working relationships, with staff across the Technology Services branch to ensure the alignment and integration of operational services, processes and service levels.

Are you right for this role?
To be successful in this role, you will have a demonstrated ability to develop and promote Information Technology Service Management (ITSM) processes based on the ITIL framework. You will also possess technical experience in analysing ICT system issues and contributing to the design and implementation of appropriate solutions and improvements using the following technology domains:

  • Network Management, Routing BGP, NAC;
  • Cisco Switches, and Wireless bridging and mesh solutions troubleshooting and support;
  • Alcatel switches, troubleshooting and support;
  • Cisco ISE, Prime and MSE troubleshooting and support;
  • Aruba Wireless, troubleshooting and support;
  • Predictive Wireless surveys;

Additionally, you will have knowledge of change management processes in line with ITIL service management standards, particularly within the areas of incident, problem, change, and configuration management.

Well-developed interpersonal and negotiation skills are essential in this role to enable effective working relationships to be developed with team members, clients and other stakeholders. Strong written communication skills are also required to develop and maintain registers and reports.

You will also have a demonstrated ability to meet service delivery targets and implement quantifiable service improvements by managing multiple tasks within agreed time frames whilst working unsupervised.

About Digital Infrastructure Services - eHealth Queensland:
eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.

Benefits of working with eHealth Queensland:
By joining eHealth Queensland you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.  

You will enjoy a variety of benefits, including:

  • Competitive salary + generous superannuation and leave loading
  • Flexible working arrangements
  • Diverse work culture
  • Career training and development

To apply for this exciting opportunity, submit your resume and a one page covering letter giving detail of your skills and experience relevant to the position

15 March 2019
Location: Australia Queensland Brisbane Inner City
Work type:
Healthcare and Medical
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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