Prinicpal Technology Officer

Queensland Health - More jobs by this advertiser

The role:  
As the Principal Technology Officer for Metro South Digital Partnership Team, you will primarily provide on-site and remote level 2 technical support, incident management and request fulfilment in one or more technology domains to ensure defined enterprise service levels are met with an emphasis on managing workloads, prioritising tasks and working unsupervised.

Other Key Responsibilities include:

  • Provide high level ICT technical expertise, support and administration across the main technical domains (End User Computing, Servers, Telecommunications and Networks) by maintaining the operational environment that supports the business.
  • Effectively supervise and manage visiting ICT support staff by adhering to unit and organisational goals, policies and procedures, and seek opportunities to improve service provision through mentoring.  
  • Manage ICT assets by ensuring relevant information is recorded accurately and inventory remains

For a full list of the responsibilities for this role can be found in the Role Description attached to this advertisement

Are you right for this role?
This role will primarily be based in the Server Team and as such you will have demonstrated a high level of technical expertise in the management, configuration, monitoring and design of medium to large enterprise ICT environments with knowledge and experience with technical competency in the operational management of servers and storage using the following (or similar) technologies:

  • SUSE Linux Enterprise Server
  • Novell Open Enterprise Server
  • Windows Server
  • VMware ESX clustered virtual environments
  • Windows System Centre Configuration Manager 2012 R2 software and operating system deployment
  • Novell eDirectory
  • Microsoft Active Directory
  • Dell EMC Unity SAN
  • Dell and HP server grade hardware
  • IBM Tivoli enterprise backup system

Furthermore, you will have exceptional skills and personal qualities that facilitate the development of good working relationships, including mentoring of junior staff and enhance the provision of quality client service in a team environment. 

Additionally, you will have shown the ability to investigate needs, problems and opportunities in order to recommend and develop improvement to systems or processes and have experience in maintaining data centre standards supporting business continuity in healthcare settings.

About Customer Services Branch - eHealth Queensland:
The Customer Services Branch is accountable for customer service excellence delivered on behalf of eHealth Queensland to its customers including the 16 Hospital and Health Services and the Department of Health – representing more than 70,000 employees.
The Customer Services Branch provides level 1 to 3 support across a highly diverse and complex range of ICT services throughout the entire state of Queensland. The branch is also responsible for ensuring effective end-to-end service management processes, governance and frameworks are embedded, as well as the customer relationship management function for the organisation.

The Customer Services Branch is passionate about creating positive customer experiences through the delivery of digital healthcare services. It works with its customers to simplify their complex business needs and provide simple, elegant solutions. The Customer Service Branch operates as one team - the frontline in understanding, delivering and servicing the digital needs of the state-wide Queensland Health ecosystem.

Benefits of working with eHealth Queensland:
By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.  

You will enjoy a variety of benefits, including:

  • Competitive salary + generous superannuation and leave loading
  • Flexible working arrangements
  • Diverse work culture
  • Career training and development

To apply for this exciting opportunity, submit your resume and a one page cover letter online today.

15 March 2019
Location: Australia Queensland Brisbane - South
Work type:
Healthcare and Medical
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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