Analyst I-Operations

American Express - More jobs by this advertiser
• The GCCM Forecasting Analyst is responsible for the development and maintenance of forecasts that support capacity planning for GFNA.
• The team is responsible for managing forecast capabilities, as well as working with the Global Planning Teams to execute, communicate and coordinate plans to achieve the desired targets for shareholder.
• The GCCM Forecasting Analyst must be able to collaborate and partner with functional teams including: Risk Management, Operational Teams, MIS, Technology, Finance, Marketing, Learning, Engineering, Global Business Initiatives, various Centers of Excellence, and other Planning communities across the globe.
• The GCCM Forecasting Analyst must be a thought leader with ability to analytically define and solve business problems, using Statistics concepts

Responsibilities include:
• Development and ownership of forecasting model for GFNA.
• Establish and maintain strong relationships with business partners ensuring regular communication & feedback on plan execution
• Strong ability to interrogate, question, and validate key inputs and data outputs
• Manage in a global 24x7 environment with the potential to deliver under critical timelines

This role may be subject to additional background verification checks.

• Bachelor’s degree or equivalent in Computer Science, Engineering, Mathematics, Statistics, Operations Research, or a related field
• Demonstrated experience with SQL / SAS / R / Python and Tableau programing is preferred
• Knowledge of Fraud / New Accounts and Risk processes is preferred
• Demonstrated ability to synthesize large data sets into actionable insights
• Develop, interrogate, question and validate data modelling inputs and outputs
• Demonstrated experience in driving cross functional results in a matrixed and global organization
• Understanding of contact center management and call delivery principles (including Voice Response, Intelligent Network & ACD systems & reporting) preferred
• Experience influencing and driving collaboration across cultural and organizational boundaries (at all levels)
• Organizational Agility; ability to influence in a global, highly-matrixed organization
• Ability to work flexible hours

28 March 2019
Location: India Haryana Gurgaon
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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