Impact on the Business
Manage through process, procedures and judgement a fraud claims caseload with the purpose of mitigating fraud losses by identifying and exercising recovery opportunities.
Demonstrate the proficiency to manage fraud claims caseload on multiple platforms and various products.
Ensure timeliness and quality measures are met or exceeded in accordance with all regulatory and internal standards.
Customers / Stakeholders
Leadership & Teamwork
Provide feedback and update supervisor regarding cases under investigation or any ad hoc or daily reports they are responsible for completing.
Operational Effectiveness & Control
Document all activity related to cases, including victim contacts and interviews, documents, merchant support activity, and all research undertaken during the process of investigation.
Determine the validity of the claim through careful examination of the facts and documents. Must exercise prudent judgment with all decisions made on each claim, and provides documentation to the customer informing them of the outcome of the investigation.
Ability to demonstrate strong organizational and time management skills to meet department standards in productivity, quality and recovery efforts.
Achieve results while managing caseloads on multiple platforms and for various product types.
General supervision and consistent coaching and development from immediate supervisor. Adherence to policy and procedures with expectation of appropriate judgement and discretion being exercised.
Management of Risk
Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues.
Observation of Internal Controls
Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
High school diploma or equivalent experience.
One year work experience in fraud is preferred.
Financial Services Operations experience preferred.
Excellent written and oral communication skills.
Strong analytical and decision-making skills.
Proficient ability to work on a minimum of two platforms and/or account types
Must be detail oriented with accuracy
Proven time management discipline.
|Location:||United States New York DEPEW|
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.
Only direct applications will be considered.