Experience:- 3 to 6 yrs
IT Service Management Analyst
The IT Service Management Analyst role is based within the Global Service Management team which is part of HSBC Digital Solutions.
The role of the IT Service Management Analyst is to assist the Critical Technology Service Owner & IT Service Management Specialists in the provision of Service Management for HSBC's Global Personal Internet Banking and Security as a Service applications to ensure they meet defined Service Level Agreements and operate within the agreed Service Management framework.
The role will include IT Service Ownership duties and have a level of responsibility for the future position of those services, including management of change, subscription & activation and service transition.
Your responsibilities will include:
Application of Service Management to ensure the service meets defined Service Level Agreements, operates within the agreed Service Management framework, IT capabilities and costs
Working collaboratively within the Global Service Management team to define, implement & operate a global standard Service Management model
Ensure incidents & problems are effectively managed, responded to and accurately documented within reporting systems, and that implementation of corrective and/or preventative action is coordinated
Developing strong relationships with business & IT teams globally to maintain a 3-year service outlook
Assisting in the generation and publication of appropriate management information
Becoming a Service Management subject matter expert in your global service(s), providing a consultancy service to stakeholder groups as required
The ideal candidate for this role will have:
Working knowledge of IT Service Management
Awareness of the ITIL Service Management framework and/or CASM
Experience working in relevant technical environments, i.e. customer facing applications
Availability to undertake travel both domestic and international as required
Service knowledge of internet banking applications
Knowledge of Retail Banking
Strong communication and interpersonal skills to develop relationships across business and IT teams globally
Strong decision maker and proactive self-starter
Excellent negotiation skills
Proven analytical skills & ability to deal with complex & technical data
Strong team player
ITIL Service Management certification
Experience of implementing ITIL principles
|Location:||India Maharashtra Pune|
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.
Only direct applications will be considered.