Service Management Analyst/RBWM Technology

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 Job Description - Service Management Analyst/RBWM Technology (0000CP42)

Job Description 

Service Management Analyst/RBWM Technology : 0000CP42 




IT Service Management Analyst




The IT Service Management Analyst role is based within the Global Service Management team which is part of HSBC Digital Solutions.


The role of the IT Service Management Analyst is to assist the Critical Technology Service Owner & IT Service Management Specialists in the provision of Service Management for HSBC's Global Personal Internet Banking and Security as a Service applications to ensure they meet defined Service Level Agreements and operate within the agreed Service Management framework.


The role will include IT Service Ownership duties and have a level of responsibility for the future position of those services, including management of change, subscription & activation and service transition.


Exp:- 3 to 6 Yrs

Your responsibilities will include:



  • Application of Service Management to ensure the service meets defined Service Level Agreements, operates within the agreed Service Management framework, IT capabilities and costs

  • Working collaboratively within the Global Service Management team to define, implement & operate a global standard Service Management model

  • Ensure incidents & problems are effectively managed, responded to and accurately documented within reporting systems, and that implementation of corrective and/or preventative action is coordinated

  • Developing strong relationships with business & IT teams globally to maintain a 3-year service outlook

  • Assisting in the generation and publication of appropriate management information

  • Becoming a Service Management subject matter expert in your global service(s), providing a consultancy service to stakeholder groups as required









The ideal candidate for this role will have:




  • Working knowledge of IT Service Management

  • Awareness of the ITIL Service Management framework and/or CASM

  • Experience working in relevant technical environments, i.e. customer facing applications

  • Availability to undertake travel both domestic and international as required

  • Service knowledge of internet banking applications

  • Knowledge of Retail Banking

  • Strong communication and interpersonal skills to develop relationships across business and IT teams globally

  • Strong decision maker and proactive self-starter

  • Excellent negotiation skills

  • Proven analytical skills & ability to deal with complex & technical data

  • Strong team player




  • ITIL Service Management certification

  • Experience of implementing ITIL principles








Job Field

 : Information Technology

Primary Location

 : Asia Pacific-India-Maharashtra-Pune


 : Full-time 


 : Day JobType of Vacancy : Country vacancy

Job Posting

 : 14-Mar-2019, 13:22:23 

Unposting Date

 : Ongoing  

16 March 2019
Location: India Maharashtra Pune
Work type:
Full time
Banking and Financial Services
Information Technology
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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