SVP, Head of Citi Private Bank Loan Operations- North America (New Castle, DE)-19011214
Description About CitiCiti, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. Citi’s Mission and Value Proposition explain what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities. Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all Overview:The Leader in this role will be responsible for managing day to day operations of the Citi’s Private Banks Loan Operations team. The team comprises 45+ staff responsible for the processing and servicing a portfolio of 17,000 loans with over $40 Billion outstanding. In addition to managing the day to day, the leader of this team will focus optimizing end-to-end processes, drive operational transformation, and change management in close coordination with Business. The incumbent would represent Private Bank Operations in their daily interactions with stakeholders including, Bankers, Product team, Risk, Legal, and other Operations teams. Key Responsibilities Include: Provide Leadership to direct reports and team members across: Syndicated, Bi-Lateral, and Lawyer loans, Deal Closings, Group Bill and Controls Generate innovative ideas, challenge the status quo and drive transformation across the end-to-end process Maintain acceptable levels in all key risk indicators, and key performance indicators, across operational units Creatively problem solve and manage escalations, while maintaining Operational Control. Establish/maintain strong working relationships w/ Operations, Technology, Investment Finance, Risk, Legal, Compliance and Operational Controls. Review and modify any control gaps within the processing unit in order to adhere to current control framework and standards. Partner in the developing, coordinating, and driving technical improvements within various internal systems including Credit Platform, Flexcube & WINS. Organizing high volumes of activity and serving as the primary transaction approver in multiple systems. Lead in mid-year and annual team member reviews. Maintain a strong performance management track record within the team rooted in accountability and reward based on performance. Demonstrate exceptional emotional maturity in high stress decision-making situations, while keeping Client delivery and Operational Control as priorities. Facilitate communication between stakeholders via conference call, screen share and WebEx to resolve issues and escalations between businesses across multiple time zones.
Qualifications • Bachelor’s degree or advanced degree• 8-10 years’ experience within, preferably in Loan Operations • Track record of identifying and improving processes within an operations environment• Must demonstrate a sense of urgency and decisive decision making while under duress• Ability to partner across the organizations to gain an effective resolution to complex issues• Must have a team – first attitude and embrace a change environment• Must have excellent verbal and written communication skills, particularly email correspondence• Proficient in Microsoft Office (Excel, Word)• Ability to effectively interpret legal documentation• Strong organizational and time management skills.• Ability to create, adjust and maintain performance metrics • Project management experience a plus • Must be responsible and accountable
EEO Statement: Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity Pay Transparency: Citi won’t discriminate against anyone for discussing pay, but those with access to pay data in their work can’t disclose it unless responding to complaints/investigations or legal requirements.