Apps Supp Technical Specialist

Citibank - More jobs by this advertiser
Apps Supp Technical Specialist-19011630

About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.


Citi’s Mission and Value Proposition  explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.


Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.


Citi’s  Institutional Clients Group(ICG)  is comprised of diverse, talented professionals globally located in more than 100 countries and territories, collectively representing an unparalleled international network of financial skills and capabilities serving targeted clients. Our clients are top corporations, financial institutions and governments in countries around the world and our mission is to help them achieve their goals. We do so by providing strategic, financing and operational insights and executing tailored product/service solutions, both across our borders and domestically. The ICG responds to clients' changing needs through its long-established relationship coverage approach that provides client solutions utilizing all of Citi's relevant capabilities, including the broadest possible access to financial markets globally. No other institution can match our combination of global insights, client relationship management services, geographic reach and local and cross-border product expertise.


The ICG technology is organized into Markets and Securities Services(MSST), Treasury and Trade Solutions(TTS) , Citi Private Bank(CPB) and Information Services Group(ISG).


We are seeking an experienced Production Support Senior Manager within the ICG Production Support organization, specifically within Treasure & Trade Solutions (TTS) Technology.  The Production Support Analyst is required to provide Level 2 support, perform assigned project work, and carry out Change & Release implementations for Global Payments Applications.


The candidate must have strong motivation to drive, lead and be successful in their endeavors, great teamwork and team building skills will be a key factor to the success of the team


The ideal candidate should be technically astute, well organized, proactive and be comfortable discussing issues with business and technical users at all levels.  The successful candidate should be able to implement and follow strategic management direction, committed to work on weekends to manage the Change & Release implementations, and work on strategic projects assigned within the Global Payments Applications.


Functional Responsibilities

  • Provides expertise in area and an advanced level of understanding of the principles of apps support.
  • Partners with multiple technology teams to ensure appropriate integration of functions to meet goals; identifies and defines necessary system enhancements; analyzes existing system logic, identifies problems; and recommends and implements solutions.
  • Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
  • Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
  • Considers the implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
  • Demonstrates advanced understanding of main system flows.
  • Possesses a comprehensive understanding of how own area and others (I. e. , apps development or infrastructure) collectively integrate to contribute towards achieving business objectives.
  • Acts as advisor or coach to new or lower level analysts; allocates work. Provides in-depth and sophisticated analysis with interpretive thinking to define problems and develop innovative solutions.
  • Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services. Persuades and influences others through strong and comprehensive communication and diplomacy skills.

 Technology Skills
  • Bachelor Degree or equivalent in related  field with 5+ years.
  • Unix : 5-7 years IT Support experience with AIX or Linux.
  • Scripting : 3-5 experience writing Shell, batch, JIL or PowerShell scripts, writing SQL queries.
  • Middleware : Supported WebSphere, Java and IHS applications.
  • Messaging : Supporting MQ and NDM. Tibco Support EMS/BW is a big plus.
  • Monitoring Tools : AppDynamics, Geneos ITRS, ELK experience is an advantage .
  • Deployment Tools : Have worked on enterpirse 1 click deployment tools.
  • Worked on Incident management and tracking tools.
  • Experience in Autosys Job Scheduling and setup.
  • Basic understanding of network topology, Firewalls and Load balancers.
  • Basic understanding or PKI and SSL certificates
  • Communication Skills
  • Excellent written and verbal communication skills
  • Know when to use technical and non technical language
  • Build relationships with peers and management at all levels  
Education Level
  • Bachelors Degree
  • ITIL foundation 3 certified
  • Bachelor’s degree in information systems or equivalent combination of education and experience.
 Personal Skills
  • Ability to work in an Offshore/Onsite environment.
  • Ability to learn new skills quickly with little supervision and ensuring the detail is of high priority.
  • Excellent communication and interpersonal skills with the ability to communicate well at all levels.
  • Efficiently and effectively manages work, time, and resources.
  • Strong knowledge, understanding and application of project management principles and methodologies.
  • Ability to work under high-pressure situations and effectively prioritize in a highly dynamic work environment that includes a global focus.
  • Strong problem solving and program execution skills while being process orientated.
  • Self-motivating and delivery focused individual.
  • Ability to understand the big picture – can step back and understand the context of problems before applying analytical skills to address the issues.
  • Proven ability to communicate and develop long lasting relationships with all levels of Management in a clear, concise manner.
  EEO Statement: Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity  Pay Transparency: Citi won’t discriminate against anyone for discussing pay, but those with access to pay data in their work can’t disclose it unless responding to complaints/investigations or legal requirements.

16 March 2019
Location: United States Texas Irving
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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