US Consumer Regulatory Governance and Strategy Head -CBORC

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US Consumer Regulatory Governance and Strategy Head -CBORC-19011606

About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.


Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.


Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.


Citi’s US Consumer Business Operational Risk and Control (US-CBORC) organization drives consistency in addressing Operational Risk and Control issues within the US Consumer Businesses (USCB).  US-CBORC fosters a culture of control, customer centricity and accountability by leading efforts to identify, anticipate and mitigate regulatory, reputational and operational risks.


Reporting to the US CBORC Head, the Regulatory Governance and Strategy Head is responsible for Senior Management and Board Reporting on high risk regulatory matters including consent orders, enforcement actions and other significant regulatory risks.  Works collaboratively with U.S. Consumer Business Heads to establish the strategy for mitigating regulatory risk and complying with regulatory remediation activities.  Engages across U.S. Consumer businesses and Global functions (including Legal, Independent Compliance Risk Management, and Internal Audit) to ensure design and delivery of required actions.  Designs and implements high quality repeatable remediation routines.  Leads large cross-functional work teams.  Designs and implements common policies, standards, procedures and governance processes to resolve U.S. Consumer regulatory enforcement actions.  Key activities include the development and approval of detailed customer remediation and compliance plans, designing Senior Management and Board reporting, leading and facilitating Senior Management and Board governance reviews, as well as interacting with Internal Audit and Compliance as they validate actions taken to comply with the regulatory orders.    Plan implementation and ongoing enhancements to the framework requires a high degree of interface with Business Leaders, the Board of Directors, and Regulators. The role is responsible for monitoring adherence to the Enforcement Action requirements by the impacted lines of business and addressing or escalating any incidences of non-compliance with the plan to ensure they are resolved.






  • Lead the governance structure to report on progress, escalate risks, and gain agreement on mitigating actions.  This includes monthly forums with GCB Senior Management and Citi Senior Managers as well as quarterly forums with the CBNA Board of Directors. 

  • Develop the strategy and implement processes to address Enforcement Action requirements, inclusive of detailed action plans for submission to the regulators and reporting to monitor progress and identify risks and mitigants to on time delivery.

  • Design and implement policies, standards and procedures to evidence compliance with Enforcement Action requirements and enable validation by Internal Audit or another independent party.

  • Identify and gain approval on financial requirements including staff augmentation, technology processes, remediation and other costs.  Develop and communicate staffing needs across the impacted lines of business and functions. Lead large work teams, across multiple lines of business and functions to deliver on regulatory commitments.

  • Manage a team responsible for the creation and ongoing maintenance of required action plans as well as related policies, procedures, and process documentation. The team is also responsible for managing the implementation of the plan and common ongoing processes such as cross-functional reviews of submissions to Internal Audit, and post submission information requests from Internal Audit and the Regulators.

  • Establish strong monitoring routines across the Consumer lines of business to ensure consistency and compliance with the Consent Order governance framework requirements.

  • Interface with Regulatory Agency contacts to review the identified issues, gain agreement on planned actions and provide regular status updates on progress.  Lead activities to submit required action plans, reporting and other deliverables for regulator review and non-objection.

  • Partner across the U.S. Consumer Businesses, Legal, Compliance, Internal Audit, and Risk Management functions to drive accountability to deliver on regulatory requirements.

  • Leverage best practices for management of Consent Orders internally and across the industry.

  • May centrally manage external resources, as needed to supplement internal staffing.  For external staff engagements, responsibilities include capacity planning, drafting of statement of work, coordinating on-boarding activities, monitoring budget and expenses.

  • Extensive knowledge of consumer products (Cards, Unsecured, Business Banking, DDA, HELOC); minimum of 15 years’ Senior Risk Management and leadership experience.

  • Thorough understanding of end-to-end consumer operations and demonstrated success leading a large-scale, multi-disciplined operational risk function.

  • Proven track record of results and courageous leadership during multiple crisis scenarios regarding significant industry and Regulatory events.

  • Previous experience of interacting and working with Executive Leaders. The role requires leadership presence, subject matter expertise, and the finesse to work with industry leaders and senior executives.

  • Capability to define a well thought out strategy and execute on an associated operational plan.

  • Demonstrated success managing large-scale change initiatives and programs on time and within budget where operational risk has played a key role.

  • Exceptional matrix management skills requiring strong collaboration with a collegial style that gains the respect of key business partners to ensure overall business success in managing activities and remediating operational risk gaps.

  • Demonstrated success managing highly complex projects with agility, urgency and clear solutions.

  • A hands-on management style capable of diving into details where required, while retaining the capacity to look at the larger picture and focus on the long-term impact of decisions and strategy.

  • Capability to adapt in a constantly changing and evolving business and control environment.

  • Promotes a culture of collaboration and teamwork across organizational boundaries; willing to break down functional silos to optimize business results and ensure controls.

  • Deep analytical skills and experience in managing highly technical and sophisticated risk management strategies.  Keen ability to quantify the benefits/savings of these risk projects.


  • 15+ years of related work experience

  • Degree in Business Administration, Finance or Related Field required, advanced degree required or commensurate Military Service

  • Excellent communication, written, oral and presentation skills


  EEO Statement: Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity  Pay Transparency: Citi won’t discriminate against anyone for discussing pay, but those with access to pay data in their work can’t disclose it unless responding to complaints/investigations or legal requirements.

13 April 2019
Location: United States Delaware Wilmington
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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