EMEA Trade Operations Guarantee Officer

Citibank - More jobs by this advertiser
EMEA Trade Operations Guarantee Officer-19009928
Description
 

ROLE & RESPONSIBILITIES

Business/ Department Objectives:

  • Team is responsible for providing Trade processing support for Europe, Middle East & African countries

Core Responsibilities:

  • Team Member role
  • Risk and Control
  • Support/ participate in new projects/migrations and ensure smooth cut over with minimized risks – internal and external

Day-to-Day Responsibilities:

  • Processing of day-to-day transactions as per local operating procedures
  • The candidate will be responsible for handling various trade products and all related correspondents and follow ups
  • Delivers as per Service Level Agreement at all times. Ensure service quality is maintained
  • Understand customer requirements
  • Meet required productivity metrics set for the team
  • Ensure tracking, accurate and timely resolutions of issues and exception raised
  • Client inquiries are investigated and responded appropriately
  • Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures
  • Perform control related activities to mitigate risk
  • Adhering to the latest compliance policies and AML guidelines
  • Basic excel operations and accounting skills
  • Flexible working hours / days, as per country requirements
  • Liaising with send site via phone call / emails  for query resolution / clarifications
  • Completes daily tasks within the normal working day parameters and keeps overtime to a minimum

Individual Contributor (IC)/Managerial: IC

Key Deliverables:

  • Processing of day-to-day transactions as per local operating procedures
  • Ensure service quality is maintained
  • Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures
  • Perform UAT of processes
  • Works to a “right-first-time” principle and highlights  exceptions appropriately

Percentage of Travel: No


Qualifications
 

QUALIFICATIONS

Education (Required):

  • Bachelor's degree (commerce/science stream preferred), First class or above

Experience (Required):

  • 0-1 year

Experience (Preferred):

  • Previous experience in handling Guarantees would be an added advantage

Skills (Required):

 

Core:

  • Ability to execute and exceed both internal and customer expectations in a team-oriented Operations environment
  • Ability to work as a team with offsite partners
  • Consistent ability to adapt to process changes quickly and accurately
  • Strong attention to detail is required to ensure the data privacy of our client information

Skills (Preferred):

 

Competencies:

  • Working knowledge of URDG, UCP, ISBP, URR
  • Information must be expressed coherently and accurately to key people in a timely manner
  • Confidence, self-motivation and plenty of initiative
  • Strong sense of ownership and accountability for work
  • Ability to build working relationships with stakeholders
  • Good oral and written communication skills
  • Ability to work in team environment
  • Enthusiasm and strong desire to work in operations
  • Basic Accountancy knowledge

Other (Required):

  • Clear Oral and Written Communication, Good Knowledge in Excel
  



16 March 2019
Location: India Marche Mumbai
Work type:
Full time
Sector:
Banking and Financial Services
Profession:
Other
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.


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