Senior Product Manager Loans

Citibank - More jobs by this advertiser
Senior Product Manager Loans-19007652

More than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.


Citi’s Mission and Value Proposition  explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.


The Senior Product Manager for Citi Loans will have full accountability of product ownership for customer growth, including new customer acquisition, retention of existing customers and product management. 

The role will be responsible for ensuring product set up, systems and controls are in place so products meet internal and regulatory requirements. 


Key accountabilities include:

  • Drive the customer growth strategy for Citi Loans to successfully acquire new customers and gain market share in Personal Loans
  • Develop and maintain best-in class value propositions, product pricing and profitability management, formulating product offers, features and pricing strategies that create market differentiation
  • Work with Sales & Acquisition and Digital Sales teams to ensure pipeline of initiatives are in place and executed in timely manner
  • Lead discussions with Risk in relation to new credit scorecards, credit overlays, credit tests to maximise risk/return trade off for the business
  • Manage customer journey from acquisition through product set-up, on-boarding and early engagement to achieve account and balance activation (including white-label partnership Personal Loans)
  • Set up the retention framework and activities to ensure pro-active and re-active measures are in place to minimize attrition of customers and balances (including white-label partnership Personal Loans)
  • Work in partnership with internal and regional teams to drive successful outcomes and be an advocate for the Citi Loans team
  • Own the end-to-end product set up, product Terms & Condition, processes and customer collateral with adequate and effective checks and controls in place
  • Lead team of direct reports, providing strategic direction to the team and guidance on development opportunities
  • Take personal responsibility for resolving issues and delivering a customer centric solution


Skills and experiences required: 

  • 5-8 years of experience in financial services industry
  • Bachelor’s degree, tertiary degree and/or professional qualifications (eg. CA/CPA) preferred but not required
  • Experience in product management, portfolio management or personal loans an added advantage
  • Highly analytical with strong sense of financial acumen
  • Strong interpersonal and leadership skills
  • Excellent time management skills
  • Highly results driven and self motivated individual 

When you work at Citi, you will be working for an organisation that truly has a global footprint and a powerful network that spans the globe. We celebrate individual ingenuity and use the diversity of our people in order to drive high performance. Through dedicated support, training and resources, we promote our talent and future leaders to bring about lasting and positive impact. Citi Australia is an Employer of Choice for Women and supports a flexible work environment.


Personal information (as defined in the Privacy Act 1988) will be handled in accordance with our Privacy Policy. Please see



18 June 2019
Location: Australia Nova Scotia Sydney
Work type:
Full time
Banking and Financial Services
Project Management
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This advertiser's application form opens in a new window. Check your browser's popup blocker settings if you experience problems.

Bookmark and Share
  • Previous Next

This website uses cookies

This website uses cookies to improve user experience. By using our website you consent to all cookies in accordance with our Cookie Policy.
I agree
Read more