Citi Travel and Expense Application Team Lead Vice President

Citibank - More jobs by this advertiser
Citi Travel and Expense Application Team Lead Vice President-19010589



Job Purpose:

  • Reporting to the ESC Systems Center Head, this position is responsible to Manage Global ESC System Implementation, Process Improvement and/ or Transition related projects. ESC Systems manages the end to end enterprise applications and desktop tools supporting core ESC functions and non-ESC functions (e.g. Fixed Assets, Lease Accounting, TPM tools & analytics, eGL, etc)
  • Responsible for the management of the day to day activities; ensuring that all items are handled in a controlled and compliant manner according to all internal policies and procedures, and external rules and regulations.
  • Responsible for taking the lead role in engagement with the businesses that use the goods and services covered by ESC.  S/he needs to be an advocate of ESC and help ensure ESC is engaged at the right time and at the right levels within the organization
  • Additionally, participation will be required in key projects, programs and initiatives to support the goals and objectives of the ESC organization. The role is responsible for leading a diverse team of Direct staff and Vendor Resources, ensuring the development of the staff members and creating a positive teamwork environment. This role will serve as the senior escalation point for all outstanding items and will be involved in direct interaction with senior management

Job Background:

  • Enterprise Supply Chain (ESC) reports in to the Enterprise Infrastructure group which in turn is part of the Citigroup Enterprise O&T division. ESC aims to deliver world-class end to end supply chain operations to Citigroup through Strategic Sourcing & Supplier Management, Supplier Risk Management and Supply Chain Operations including purchase processing and payables. 

Key Responsibilities:


Manager Responsibilities:

  • People management responsibility for a team, including coaching and training, as well as performance management. Support individuals’ growth and development agenda. Ensure that people management related tasks are executed in the managed team in accordance with Citi policies and procedures, complying with statutory regulations and laws (e.g. recruitment, work orders, managing performance, etc.)
  • Create and maintain an engaging work environment where all members of the team work to maximize their individual and team performance. Maintain low attrition rate throughout the year
  • Workforce management responsibility, ensure career planning, individual development and succession planning in collaboration with other ESC product managers
  • Own the design and delivery of the execution and completion of team goals, objectives, strategy
  • Business Performance Metrics: Analyze, Develop and manage a suite of internal performance management metrics
  • Monitor metrics and performance indicators. Identify trends, process gaps and bottlenecks, as well as standardization/reengineering opportunities. Take ownership to complete actions resulting from trends/process reviews in cooperation with global process owners
  • Resource and staff up for related activities; coordinate all staff management processes. Ensure that new hires training coordination is processed properly
  • Operate customer relationship framework including regular performance reporting and stakeholder management; maintain key stakeholder relationships on an on-going basis. Work to maximize Customer satisfaction and enhance user experience
  • Operate a strong control environment where all controls work effectively resulting in an effective MCA process as a minimum. Raise control issues and work on those issues to resolution. Assist in audit and compliance efforts for department and own the results and action plans
  • Work with Enterprise Supply Chain leadership and project managers to support all projects, ensure that risks are highlighted to management timely and appropriate action plans are developed to resolve risks
  • Establish and conduct management processes including staff meetings, team meetings, internal business reviews and operational reviews
  • Cross-train on primary responsibilities of peers to serve as a back-up when needed (where applicable)
  • Foster and nurture a culture of innovation and collaboration. Leverage Citi Lean framework to optimize how we work with external and internal customers. Deliver remarkable experiences through an end-to-end process view and overthrow functional boundaries and silos
  • Manage the Center’s Service Delivery through robust customer service capabilities and a strong customer relationship interaction model with key stakeholders including Finance, Procurement, and the Citi businesses
  • Customer Relationship Management & Service: Responsible for all aspects of each Citi business’s interaction with the team, systems and processes supported by the Budapest Service Center operations. These aspects of the role range from proactive involvement with business management in the planning for business re-organizations (e.g. announced acquisitions, divestitures, and changes in regulatory requirements) through to the development and maintenance of effective systems and processes to capture and resolve end user transactional inquiries
  • Champion VOE efforts in strategic sites and support VOE activities globally

Systems Book of Work:

  • Manage a Portfolio of Use Cases which includes development of the business case, pipeline prioritization, tracking and Reporting on progress against all financial and non-financial metrics
  • Work with ESC thought leaders to develop the road map, framework and priorities to help define ESC’s relevant program strategy
  • In partnership with EO&T and ESC Products implement a Governance process to ensure full transparency on work underway and alignment with Risk and Control requirements
  • Produce ESC-level status reports and financial tracking of all Use Cases 
  • Ensure the business case and financial ROI is defined and approved
  • Work in collaboration with tech partners to oversee vendors, identify solutions and advance tool development and application
  • Work in partnership with Technology to ensure the prioritization of resources such as development and DBA resources for the successful delivery of projects. 

Development Value:

  • Highly visible position in a key part of the organization with opportunity to build relationships with Senior Management in the Center, Region as well as Globally




Knowledge and Experience:

  • Business Administration degree or similar with an emphasis in Accounting, Finance, Information Systems, or Technology
  • Min. 8 years employment including 5 in Multinational, Corporate, Supply Chain, Back Office Operations, Shared Service Environment
  • Minimum 5 years of management experience for big teams
  • Fluent written and spoken English - experience in operating in business English in a corporate role
  • Advanced command of MS Suite


  • Teamwork
  • Flexibility
  • Accuracy, attention to detail
  • Ability to work under pressure, with short deadlines
  • Prioritization and time management
  • Decision making
  • Advanced analytical skills
  • Proactivity
  • Advanced communication and presentation skills - able to use various communication channels, shape their message in understandable and appropriate manner for various audiences including stakeholders
  • Diplomatic skills/political savvy
  • Advanced strategic thinking
  • Advanced influencing skills
  • Organizational skills: time, priorities, coordination, delegation
  • Conflict resolution


  • Problem Solving:
    • Evaluates complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information
    • Responsible for detailed analysis of issues where the best course of action is not evident from the information available, but actions must be recommended/ taken. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources
  • Impact/Accountability:
    • Works without supervision, manager of people or manager of managers
    • Ownership & accountability
    • Advanced stakeholder management: influences decisions through advice, counsel, facilitating services to others or through joint accountability for volume, quality and timeliness of end results
    • Has responsibility for volume, quality, timeliness and delivery of end results of a team
    • May have responsibility for planning, budgeting and policy formulation within area of expertise.  Involved in short-term resource planning
    • Work affects multiple teams or potentially an entire area
  • Leadership/Management
    • Leads by example, demonstrates work culture in line with Citi Leadership Standards
    • Allocates work, coordinates work flow, monitors quantity and quality of work and provides feedback to employees on performance
    • Full management responsibility of a team, which may include budget and planning
    • Integrity & Ethics
    • Proven ability to interact effectively with diverse cultures and background
    • Advanced Business Acumen, knowledge of entire ESC process, functions and mission

15 October 2019
Location: India Tamil Nadu Chennai
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

Bookmark and Share
  • Previous Next

This website uses cookies

This website uses cookies to improve user experience. By using our website you consent to all cookies in accordance with our Cookie Policy.
I agree
Read more