Handling of all queries through extensive backend investigation and front end client coordination.
To resolve all assigned queries within pre-defined turnaround times to attain customer satisfaction.
Cross communication with various overseas Banks, supplier units, Operations, Sales, Relationship & Product.
Educating clients for more usage of CitiDirect and Interactive Voice Response (IVR).
Plan and execute customer visits to ensure customer satisfaction and retaining client interest.
Timely reporting of metrics and queue updation for unit level reporting.
To ensure customer deliverables within turnaround time and to ensure customer empathy, education, proactiveness and high standards of quality and service par excellence towards customers as per Industry standards.
Ability to handle Key Corporates – as the client span is for FMCG, IT, Pharma, FI Banks, MFs, Insurance, Broker Dealer etc.
Facilitate Live Cash Transactions for clients
Act as escalation point for account maintenances across products
Conduct Quality Evaluations and provide feedback to the CSO’s
Analysis of queries received and streamlining the query management procedure to reduce inquiries via automation, solutioning and reduction of manual intervention
Possess the strong Analytical & Presentation Skills
Minimum of 6-8 years of work experience
Knowledge of cash management and trade services products in a corporate environment.
Product, sales and business management experience
Ability to work with broad group of stakeholders including operations, technology, service and sales.
Customer service oriented person with excellent communication skills.
People with relevant Banking/Finance/Client Service or strong Operations experience.
Accounting background with good aptitude.
Proficient in excel and basic knowledge of word, power point and Microsoft outlook
17 May 2019
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.
Only direct applications will be considered.
This career opportunity is no longer open. Please search for current vacancies here.