MYS CTSM PG Customer Service Manager

Citibank - More jobs by this advertiser
MYS CTSM PG Customer Service Manager-19015567

Key Responsibilities:

  • Asia TTS Client Operations Single Point of Contact for Service for CCB Business
  • Partner Closely with CCB Business in supporting CCB Business Growth and Alleviate Client Experience
  • Lead Key Initiatives for Service for the Asia Region in driving Digitization, Process Improvement, Risk and Control etc.
  • Act as a center point of contact for the Regional CCB Business for any service related agenda, communication, escalation etc
  • Drive the Key Performance Indicators for Service for CCB and lead the team towards achieving over 90% VOC satisfaction score


Knowledge / Experience

  • Deep knowledge of institutional banking business
  • Hands-on experience dealing with clients and senior stakeholders / buying centers to drive meaningful outcomes


  • Creative problem solver comfortable with working in rapidly evolving landscape and projects loaded with uncertainty
  • Technologically strong and business savvy
  • Reflects on experiences and utilizes setbacks as an opportunity to learn and improve
  • Thinks beyond own area of responsibility examining linkages and interactions between different parts of a system
  • Ability to collaborate effectively across diverse groups from senior stakeholders and clients to junior team members
  • Acts with a sense of urgency to move others to action, even when outcomes are uncertain.
  • Confidence to makes difficult or unpopular decisions and stands behind them
  • Ability to facilitate diverse groups through a structured design process in workshops or via remote activities 


  • A minimum of 8 years’ experience in Client Service in Banking
  • Experience in TTS will be in an advantage  
  • A bachelor’s degree or post-graduate qualifications


  • Work effectively in cross-organizational situations and be enthusiastic about delivering quality solutions while working with world-class teams, processes and tools
  • Embraces feedback from others to make changes to improve impact and effectiveness
  • Highly effective written and oral communication skills
  • Excellent organizational and project management skills
  • Promote teamwork and maintain effective communication within and across groups


24 May 2019
Location: Malaysia Formosa George Town
Work type:
Full time
Banking and Financial Services
Customer Service
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

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