MYS CTSM PG Customer Service Manager

Citibank - More jobs by this advertiser
MYS CTSM PG Customer Service Manager-19015567

Key Responsibilities:

  • Asia TTS Client Operations Single Point of Contact for Service for CCB Business
  • Partner Closely with CCB Business in supporting CCB Business Growth and Alleviate Client Experience
  • Lead Key Initiatives for Service for the Asia Region in driving Digitization, Process Improvement, Risk and Control etc.
  • Act as a center point of contact for the Regional CCB Business for any service related agenda, communication, escalation etc
  • Drive the Key Performance Indicators for Service for CCB and lead the team towards achieving over 90% VOC satisfaction score


Knowledge / Experience

  • Deep knowledge of institutional banking business
  • Hands-on experience dealing with clients and senior stakeholders / buying centers to drive meaningful outcomes


  • Creative problem solver comfortable with working in rapidly evolving landscape and projects loaded with uncertainty
  • Technologically strong and business savvy
  • Reflects on experiences and utilizes setbacks as an opportunity to learn and improve
  • Thinks beyond own area of responsibility examining linkages and interactions between different parts of a system
  • Ability to collaborate effectively across diverse groups from senior stakeholders and clients to junior team members
  • Acts with a sense of urgency to move others to action, even when outcomes are uncertain.
  • Confidence to makes difficult or unpopular decisions and stands behind them
  • Ability to facilitate diverse groups through a structured design process in workshops or via remote activities 


  • A minimum of 8 years’ experience in Client Service in Banking
  • Experience in TTS will be in an advantage  
  • A bachelor’s degree or post-graduate qualifications


  • Work effectively in cross-organizational situations and be enthusiastic about delivering quality solutions while working with world-class teams, processes and tools
  • Embraces feedback from others to make changes to improve impact and effectiveness
  • Highly effective written and oral communication skills
  • Excellent organizational and project management skills
  • Promote teamwork and maintain effective communication within and across groups


23 July 2019
Location: Malaysia Formosa George Town
Work type:
Full time
Banking and Financial Services
Customer Service
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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