MYS CTSM PG Customer Service Analyst

Citibank - More jobs by this advertiser
MYS CTSM PG Customer Service Analyst-19014919
Description
 
  • Receive and handle incoming calls/emails greet clients and be ready to assist
  • Support 24*7 Shift role for faster payment products
  • Perform investigation analysis for inquiries by logging the cases into a proprietary case tracking system updating the case progress and tracking the case to closure
  • Ensure that the cases are resolved within predefined standard turnaround time
  • Work with internal solution providers and accomplish final resolutions for client cases
  • Gain sufficient knowledge of product features and operational and technology aspects of transaction banking (Cash Management and Trade) products that would result in elevated client experience with investigations
  • Ensure timely updates of client cases in accordance to predefined frequency
  • Demonstrate ability to look beyond the surface of operational issues by identifying root causes identifying solutions and championing the initiative to improve/fix the issues
  • Handle special projects ensuring timely delivery of projects with an overall enhanced client service experience

 


Qualifications
 

 

  • Customer focus with excellent communication and interpersonal skills
  • Proficiency in spoken and written English and Chinese
  • Minimum 3-5 years of banking experience, preferably in customer services or marketing support or operations
  • University graduate
  • Good banking and product knowledge i.e. Trade, cash and electronic banking
  • Good diction and voice manners
  • Proficiency in Microsoft office applications, including Word , Excel as well good typing skills
  • Ability to work under pressure
  • Able to absorb and maintain large amount of information on products and operations

  



9 May 2019
Location: Malaysia Formosa George Town
Work type:
Full time
Sector:
Banking and Financial Services
Profession:
Other
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

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