Regional Core Operations Control and Compliance

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Regional Core Operations Control and Compliance-19011521
  • As a key function within Consumer O&T, Core Operations (includes all non-voice back office operations supporting retail banking, branch operations,  cards and other consumer products)  and Transaction services (includes payment, processing, plastics production and statement/print operations) across 17 markets is charged with driving significant improvements in expense, speed, and quality in the years ahead
  • In support of Services 2020 objectives and ongoing service delivery to our country partners, this role will support the Core Ops Control Lead to provide guidance on process/policy related issues and coordinate audit/control/regulatory assessments across markets
  • The successful candidate will support the Core Ops Control Lead to monitor and escalate evolving risks, changing business requirements, and regulatory environments that lead to critical enhancements to the Manager’s Control Assessment (MCA) program
  • Partner closely with Regional Country Consumer Business Operational Risk and Control (CBORC) to support implementation of regional control initiatives and engage in respective controls strategy, governance and framework. Help drive a strong control culture amongst country teams and ensure permanent audit readiness through proactive risk management and issue self-identification
  • Regularly review with Regional CBORC and countries to constantly refine and augment the Regional Consumer Control Procedure Manual (RCCPM) to align with business strategy and cater for changes arising from evolving issues, trends and emerging risks
  • Challenge, as appropriate, existing control frameworks in support of 2020 objectives to drive meaningful improvement in efficiency/experience without sacrificing operational assurance
  • Support root cause analysis of material risk events and control breaks, work with countries to establish effective feedback loop to augment control management and share lessons learned with all markets to ensure no repeat events
  • Annually manage ARA refresh exercise for Core Ops Gold Copy MCA and implement with countries
  • Track quarterly countries' MCA ratings. Where rating is "Enhancement Needed" and below, to perform further analysis with countries and Pillar Lead to determine if there is need for control enhancement
  • On a need basis, support deliverables as part of audit field work

  • Min - Bachelor's Degree, min  5 years+ of experience
  • 2+ years’ experience in a control/audit function. Additional experience in operations a plus
  • Excellent interpersonal and communication skills, both written and verbal
  • Will be highly-motivated, independently motivated, and strong performer with a balanced blend of analytical and problem solving skills
  • Should demonstrate a commitment to quality and strong attention to detail
  • Ability to develop and maintain key relationships across the in-country and regional office to enable research, reporting, and execution on changes as required
  • Proven experience in executing independent reviews and identifying areas for action
  • Proactive and resourceful problem solver
  • Ability to prioritize and work under multiple time zones with partners of varying cultural backgrounds
  • Excellent organizational skills
  • Dedicated to driving a new way of thinking with a passion for enabling the business in new ways
  • Proactive in helping business partners solve problems and drive solutions that benefit customers and the franchise

8 October 2019
Location: Singapore Singapore
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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