Citibank - More jobs by this advertiser

Core Responsibilities:

  • Lead a team to meet business objectives as required by the agreed SLA
  • Ensure a Pristine Control Environment
  • Ensure compliance with all regulatory requirements and internal Citi policies
  • Good understanding of applicable regulations and compliance with same.
  • Employee initiatives/Employee Engagement
  • Effective Communication with internal and external stakeholders

Day-To-Day Responsibilities:

  • Track metrics for performance measurement, service levels and monitoring key triggers for early warning signals
  • Build and maintain effective communication channels between stakeholders
  • Drive initiatives to enhance Client experience and improve operating efficiency and productivity through re-engineering and process improvements by actively identifying opportunities
  • Regular tracking and de-risking processes from Fraud, Operational, regulatory and Information security risks

Key Deliverables:

  • Ensure day to day operations are performed and SLAs are met as per agreed for all businesses
  • Timely and accurate processing and customer resolution
  • Timely escalation on incomplete/delayed processing



  • Bachelor’s/MBA


  • Graduate with 8-10 years of which 4-6 years in Operational process management
  • Managed a team for 3-5 years
  • Exposure to Payments processing
  • Exposure to Banking products and funds transfer process would be an added advantage


  • Knowledge of Microsoft Office Applications (Excel, Word, PowerPoint)
  • Good oral and written communication skills (call outs to customers)
  • Good customer service skills, service oriented
  • People and Process Management, strong Communication and decision making skills
  • Team building - Ability to manage diverse teams, conflict management
  • Ability to prioritize; analytical thinking and attention to detail
  • Ability to handle pressure, Strong inter-personal skills
  • Flexible to work in any shift 

14 August 2019
Location: India Tamil Nadu Chennai
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

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