Transaction Svs Sr Manager

Citibank - More jobs by this advertiser
Transaction Svs Sr Manager-19018758

Job Purpose:

This position ensures end-to-end governance of Market Operations German Tax readiness.

The main functions are:

·         Service Delivery Monitoring for Markets

·         Daily execution of tax related processes

·         Ensure correct client tax set up within on-boarding process

·         Ensures the quality and service of tax related function, escalate issues and bring appropriate closure.

·         Troubleshoot to resolve systemic issues for clients in connection with German tax treatment.

·         Support and strengthen Client needs in an efficient, effective and professional manner and handle exceptional requests.

·         Deals with internal and external requests and Audit and Tax related requests

·         Applies good understanding of German Tax laws in connection with tax treatment of Markets products

·         Supports Management and other departments in the evaluation and implementation of new rules and guidelines


Job Background/context:

As part of the migration to the EU Broker Dealer entity, CGME’s product portfolio is supposed to significantly increase. Consequently, the German Tax requirements will increase as well. Implementation of German Tax rules will be mandatory and will become more complex as covering multiple products and the amount of stakeholders and teams locally as well as regionally to be involved in the solutions will be increasing as well.
Closely liaising with various O&T Partners as well as Markets Businesses and Functions will be key to fulfil the requirements in connection with German Tax regulations.

The role will sit within Markets Operations Germany.


Key Responsibilities:

·         Act as point of contact for any inquiries and correspondence with the German Tax Authorities in relation to WHT

·         Support the Markets Business and drive implementation of new tax rules and guidelines where required

·         Close interaction and cooperation with the Operations and Tax Ops Teams in London

·         Closely monitoring of the CGME client on-boarding process in connection with tax regulation requirements

·         Intense regular issuance of tax vouchers for Citi clients

·         First point of contact for all client queries due to German Tax

·         Control day-to-day functions due to German Tax related services for Markets products

·         Interact with Service Providers (internal/external) related to queries related to German Tax

·         Support Projects execution including raising relevant Business requirements, execution of User acceptance testing related to any German tax changes to ensure continuous compliance with Citi service requirements and regulations.

·         Ensure consistent execution and control of German tax treatments across all Markets Operation functions from a German franchise point of view

·         Support monthly German Tax Authority payment process

·         Appropriately escalate in a timely manner all risks and issues identified

·         Create and maintain comprehensive process documentation as required by Citi policies and German regulatory requirements


Development Value:

·         This role allows strong interaction with multiple internal and external teams within Functions and Business within a global organisation.

·         Work in a large and complex organization with a demanding customer base and in a challenging and changing business environment.

·         It will provide a deep understanding of Market Products and the related regulatory demands

·         Frequently Liaise with other Internal Operation teams, Compliance teams and Tax teams



·         BS/BA degree or equivalent combination of education/experience

·         Experience of managing within a highly regulated environment.

·         Knowledge of banking Operation processes and Market products.

·         Banking Business knowledge

·         German tax rules knowledge in connection with Markets products

·         Team management

·         Project management



·         Goal-oriented and with desire for new challenges

·         Self-starting individual with competency to follow through

·         Team player with strong interpersonal and communication skills

·         Flexibility – able to react quickly to changing priorities and timelines

·         Service orientation, professionalism, pro-activeness and strong client focus

·         Thoroughness

·         Takes responsibility and ownership of issues.

·         Attention to detail and accuracy

·         Ability to handle a high intense of text data




·         2-3 years banking Operations experience

·         Experience in Markets Products

·         Experience in German Tax rules and execution of tax rules within Market products

·         Experience in Leading teams

·         Project management experience



·         Ability to effectively work to tight deadlines and under pressure

·         Ability to coordinate multiple tasks at the same time

·         Fluent in written and spoken English

·         Very good Communication skills both in English and German

·         Support discussions with multiple stakeholder and different thinking

·         Negotiation skills

·         Very good reading skills

·         Decision making skills



10 August 2019
Location: Germany Hedmark Frankfurt am Main
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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