Applications Support Intermediate Analyst

Citibank - More jobs by this advertiser
Applications Support Intermediate Analyst-19019175

Applications Support Intermediate Analyst:


Job Description:


Job Purpose:

  • We are seeking a highly motivated candidate to join the Roll-Out Services Desk in supporting Citi’s FXLM business globally
  • The purpose of this role will be to provide support to the internal & external customers on Citi’s FX trading platforms and liaise with the business and the product teams in managing the roll-outs of new products and functionalities relating to Citi FX Applications
  • The successful candidates will join the Roll-Out Services Desk team in Singapore/Belfast/Toronto and will work with the respective sales groups to provide a high level service across internal and external applications

Job Background/Context:

  • FXLM is a global business operating on a 24 hour basis covering Asia-Pacific, EMEA and North America regions
  • The candidate will join the team working closely with colleagues in other regions to ensure successful operation for a global function

Key Responsibilities:


Support Capability:

  • Provide world class support service to a geographically diverse user base
  • Strong process awareness and ability to manage incidents, problems and customer escalations where necessary
  • Ensure all issues are tracked and work closely with product managers to prioritize resolution
  • Develop expertise in the relationships between product, sales and technology teams
  • Collaborate effectively with colleagues globally, sharing information and knowledge effectively
  • Collate customer feedback and experience and translate them into new initiatives over process and system optimization
  • Embrace the values by upholding and exemplifying the values in daily interactions with internal and external clients
  • Monitor the quality and impact of implemented processes/initiatives and recommend changes/enhancements if any


  • Develop in-depth knowledge of the fundamentals of the FX business
  • Communicate complex technical and functional issues to business users in a language they understand


Person Specification:



  • Clear understanding of FX market structure and underlying products, trading concepts, including the front to back understanding of trading lifecycle-Execution, Allocation, Clearing & Settlement process, working experience in onboarding & administering electronic trading (e-Trading) users, administering trading limits, monitoring client execution flows & system alerts would be highly preferred
  • Experience in e-Trading Client Services or associated Operations group in a high availability/mission critical environment
  • Demonstrated ability to learn new business concepts quickly
  • Demonstrated ability to efficiently problem solve in time critical scenarios
  • Previous experience/knowledge of supporting a FX trading business preferred


  • Ability to communicate with stakeholders effectively
  • Effective written and presentation skills
  • Understanding of client server architecture preferred but not essential
  • Experience in data analysis and MIS reporting preferred
  • Knowledge of foreign languages will be an added advantage


  • Essential University Degree
  • 3-5 years of experience
  • Experience and/ or sound knowledge on FX across execution and clearing services
  • Experience and/or knowledge of FX eCommerce banking industry is a plus


  • Ability to work at strategic and tactical operational levels
  • Ability to work closely with regional counterparts on client requests
  • Ability to think clearly, analyze and resolve problems with good judgement
  • Ability to promote positive work relationship
  • Demonstrates flexibility towards working in shifts
  • Exceptional interpersonal and communication skills
  • Understands criticality and concepts of information security

11 September 2019
Location: Singapore Singapore
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

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