Applications Support Intermediate Analyst

Citibank - More jobs by this advertiser
Applications Support Intermediate Analyst-19019175

Applications Support Intermediate Analyst:


Job Description:


Job Purpose:

  • We are seeking a highly motivated candidate to join the Roll-Out Services Desk in supporting Citi’s FXLM business globally
  • The purpose of this role will be to provide support to the internal & external customers on Citi’s FX trading platforms and liaise with the business and the product teams in managing the roll-outs of new products and functionalities relating to Citi FX Applications
  • The successful candidates will join the Roll-Out Services Desk team in Singapore/Belfast/Toronto and will work with the respective sales groups to provide a high level service across internal and external applications

Job Background/Context:

  • FXLM is a global business operating on a 24 hour basis covering Asia-Pacific, EMEA and North America regions
  • The candidate will join the team working closely with colleagues in other regions to ensure successful operation for a global function

Key Responsibilities:


Support Capability:

  • Provide world class support service to a geographically diverse user base
  • Strong process awareness and ability to manage incidents, problems and customer escalations where necessary
  • Ensure all issues are tracked and work closely with product managers to prioritize resolution
  • Develop expertise in the relationships between product, sales and technology teams
  • Collaborate effectively with colleagues globally, sharing information and knowledge effectively
  • Collate customer feedback and experience and translate them into new initiatives over process and system optimization
  • Embrace the values by upholding and exemplifying the values in daily interactions with internal and external clients
  • Monitor the quality and impact of implemented processes/initiatives and recommend changes/enhancements if any


  • Develop in-depth knowledge of the fundamentals of the FX business
  • Communicate complex technical and functional issues to business users in a language they understand


Person Specification:



  • Clear understanding of FX market structure and underlying products, trading concepts, including the front to back understanding of trading lifecycle-Execution, Allocation, Clearing & Settlement process, working experience in onboarding & administering electronic trading (e-Trading) users, administering trading limits, monitoring client execution flows & system alerts would be highly preferred
  • Experience in e-Trading Client Services or associated Operations group in a high availability/mission critical environment
  • Demonstrated ability to learn new business concepts quickly
  • Demonstrated ability to efficiently problem solve in time critical scenarios
  • Previous experience/knowledge of supporting a FX trading business preferred


  • Ability to communicate with stakeholders effectively
  • Effective written and presentation skills
  • Understanding of client server architecture preferred but not essential
  • Experience in data analysis and MIS reporting preferred
  • Knowledge of foreign languages will be an added advantage


  • Essential University Degree
  • 3-5 years of experience
  • Experience and/ or sound knowledge on FX across execution and clearing services
  • Experience and/or knowledge of FX eCommerce banking industry is a plus


  • Ability to work at strategic and tactical operational levels
  • Ability to work closely with regional counterparts on client requests
  • Ability to think clearly, analyze and resolve problems with good judgement
  • Ability to promote positive work relationship
  • Demonstrates flexibility towards working in shifts
  • Exceptional interpersonal and communication skills
  • Understands criticality and concepts of information security

11 October 2019
Location: Singapore Singapore
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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