Digital Product Manager – Wealth & Retail

Citibank - More jobs by this advertiser
Digital Product Manager – Wealth & Retail-19020591
 Job Purpose:  
  • Manage the delivery of digital capabilities around wealth and retail banking which enhance the digital propositions for our customers, delivering market leading solutions that have a positive impact on business performance and satisfaction
  • Champion the Digital aspect of Digital product, ensure strong business governance over all Digital channels (online, mobile and WeChat) covering customer experience, education and satisfaction.    
  • Manage the digitization and innovation on retail banking product to ensure a better customer journey and wider product and service coverage on digital channels.     
  • Build partnership with external market players and establish business model to help customer base and portfolio growth to make the banking service more accessible    
  • Ensure that key stakeholders are engaged to understand their priorities, design needs / approach and ensure collaboration in prioritising the China requirements
  • Key Responsibilities: 
    • Produce the overall project requirements with all stakeholders and customer journey demand process
    • Delivery of retail banking digitization initiatives and manage digital projects / programs, ensuring delivery to timelines.
    • Track the performance of responsible digital products and identify improvement opportunities related to customer experience, effectiveness and efficiency and digital transformation at a larger scale.
    • Drive continuous improvement opportunities across the channels and engage with Customer Experience team to maintain competitor and benchmarking

  • Qualifications
     Knowledge/Experience/Technical skills:
    • Deep understanding of Wealth & Retail products and digital offering supporting it.
    • Strong analytical and product / project management skills
    • Good working knowledge of digital products and technologies in leading market
    • Understanding of agile principles and methodologies
    Personal Skills:
    • Strong stakeholder management skills (e.g. communication, influence & negotiation)
    • Minimum 6 years’ experience in banking or other financial industry, with at least 3 years in product/project manager role
    • Strong organizational skills and ability to prioritize multi tasks
    • Ability to communicate and present in English with country and regional partners

    11 September 2019
    Location: China China
    Work type:
    Full time
    Banking and Financial Services
    PLEASE! No enquiries from Recruitment Agencies or Headhunters.

    Only direct applications will be considered.

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