MYS CTSM PG Customer Service Analyst

Citibank - More jobs by this advertiser

MYS CTSM PG Customer Service Analyst-19020993
Description

Receive and handle incoming calls/emails and be ready to assist
Provide assistance and solution to clients’ inquiries
If inquiries are not able to resolve the phone perform investigation analysis and log the cases into a proprietary case tracking system updating the case progress and tracking the case to closure
Perform investigation analysis for inquiries by logging the cases into a proprietary case tracking system updating the case progress and tracking the case to closure
Ensure that the cases are resolved within pre-defined standard turnaround time
Work with internal solution providers and accomplish final resolutions for client case
Gain sufficient knowledge of product features and operational and technology aspects of transaction banking (Cash Management and Trade) products that would result in elevated client experience with investigations
Ensure timely updates of client cases in accordance to pre-defined frequency
Demonstrate ability to look beyond the surface of operational issues by identifying root causes identifying solutions and championing the initiative to improve/fix the issues
Handle special projects ensuring timely delivery of projects with an overall enhanced client service experience
Cantonese speaking is preferable

Qualifications

University Degree in Finance or Administration
3-5 years in banking, Client interaction/servicing or Operations, preferably in Transaction Services and/or Corporate Banking
Experience with Transaction Banking products – Cash Management and Trade
Experience in handling investigations cases
Experience in working in a multi-country setup
Strong Customer Orientation
Strong Problem Solving
Strong Analysis
Strong Attention to Details
Strong Written and Verbal Communication
Good Team Player
Able to work under pressure and meet tight deadlines
Working knowledge of Microsoft Office products

18 August 2019

Location:	Malaysia Formosa George Town
Work type:	Full time
Sector:	Banking and Financial Services
Profession:	Other
PLEASE! No enquiries from Recruitment Agencies or Headhunters. Only direct applications will be considered.

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