Handling Acquiring and Issuing chargeback and liaising with Citibank outsourcing party to ensure entire dispute, retrievals, chargeback processing are processed and resolved within Association timeframe.
Analyze cases and mailing documents received from Acquiring bank to customer for verify
Review and analyze documents receive from cardholder or merchant to ensure completeness before presenting to the Acquiring or Issuing Bank.
Investigate and analyze escalated chargeback case to ensure prompt resolution
Review of A/R and Sundry A/c to ensure aged items are resolved timely
Compile of MIS for reporting
Managing various control functions like Audit, MCA, Testing etc.
Performing timely review of process documents and ensuring they are up to date
Governing and providing guidance and support to the outsourced team in India
Identifying process improvements/gaps to increase efficiency and control
Working on various other Ad hoc requests/projects as required
Good oral and written communication skills
Strong problem solving skills
Responsible, organized and able to multitask under pressure
Ability to work independently
University degree in Banking, Accounting and Finance with good academic record
2 years of working experience in Operations covering end-to-end processes described in JD
Good understanding of products and accounting
Ability to work in a structured, high volume, time sensitive, high risk and demanding environmenGood analytical skills, positive attitude and good learning ability with great attention to detail and multitasking
Good interpersonal, teamwork, communication and presentation skills
Proficient in Microsoft Office
3 October 2019
Banking and Financial Services
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