Service Analyst

Citibank - More jobs by this advertiser
Service Analyst-19003852

Key responsibilities include:

  • Handling Acquiring and Issuing chargeback and liaising with Citibank outsourcing party to ensure entire dispute, retrievals, chargeback processing are processed and resolved within Association timeframe.
  • Analyze cases and mailing documents received from Acquiring bank to customer for verify
  • Review and analyze documents receive from cardholder or merchant to ensure completeness before presenting to the Acquiring or Issuing Bank.
  • Investigate and analyze escalated chargeback case to ensure prompt resolution
  • Review of A/R and Sundry A/c to ensure aged items are resolved timely
  • Compile of MIS for reporting
  • Managing various control functions like Audit, MCA, Testing etc.
  • Performing timely review of process documents and ensuring they are up to date
  • Governing and providing guidance and support to the outsourced team in India
  • Identifying process improvements/gaps to increase efficiency and control
  • Working on various other Ad hoc requests/projects as required

Competencies Required:

  • Good oral and written communication skills
  • Strong problem solving skills
  • Responsible, organized and able to multitask under pressure
  • Ability to work independently


  • University degree in Banking, Accounting and Finance with good academic record
  • 2 years of working experience in Operations covering end-to-end processes described in JD
  • Good understanding of products and accounting
  • Ability to work in a structured, high volume, time sensitive, high risk and demanding environmenGood analytical skills, positive attitude and good learning ability with great attention to detail and multitasking
  • Good interpersonal, teamwork, communication and presentation skills
  • Proficient in Microsoft Office

18 September 2019
Location: Singapore Singapore
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

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