Qatar Duty Free
Qatar Duty Free (QDF) is an award winning subsidiary of Qatar Airways, the national airline of the state of Qatar and currently operates at the Departure, Arrivals, VIP and Premium Terminal of Hamad International Airport. As one of the fastest growing Duty Free operations in the world, Qatar Duty Free operates from the new Hamad International Airport (HIA). HIA is also home to the newly created QDF Food & Beverage Division which will set new benchmarks in airport hospitality.About Your Job:
Welcome to a world where ambitions fly high!
Be part of a story worth telling!
Join our award winning Qatar Duty Free team.
We are Qatar Duty Free – a shopping emporium at the heart of Qatar’s state-of-the-art Hamad International Airport with more than 40,000 square meters of combined retail and dining.
In this role as Retail Manager you will be responsible for the day-to-day operations of QDF stores and departments in accordance with overall company policy. You are required to be on the ground closely monitoring our 24 hours operation and finding new ways to improve the commercial performance of QDF by increasing its turnover and maximizing profitability. You will ensure promotions are accurate and merchandised to the company’s standards and will also be responsible for managing staff on day to day basis ensuring excellent standards of customer care are met / exceeded.
Managing and motivating the QDFC retail team to increase sales.
Touring the sales floor regularly, talking to colleagues and customers, to identifying or resolve issues.
Analyzing sales figures and forecasting future sales to achieve departmental budget.
Using information technology to record sales figures, for data analysis and forward planning;
Analyzing and interpreting trends to facilitate department planning.
Ensure that the merchandise is displayed attractively and enhance customer’s experience.
Managing stock levels and making key decisions about stock control.
Ensuring standards for quality, customer service and health and safety are met.
Resolving health and safety, legal and security issues.
Update colleagues on business performance, new initiatives and other pertinent issues to ensure effective communication.
Maintaining awareness of market trends in the retail travel industry, understanding forthcoming customer initiatives and monitoring what competitors are doing.
Initiating positive changes based on on-going observation to improve the business performance.
Dealing with sales, as and when required to ensure stock level are well controlled.
Organizing special promotions, displays and events.
Participate in company official stock takes: arrange all areas, schedule staff, coordinate with stock control department, monitor accuracy & process whilst stock taking.
To be successful in this role, you will hold a Bachelor's degree or equivalent. Financial knowledge of cash handling, banking and working with budgets are essential requirements for this role. You must be proficient with MS Office and have good working knowledge of other retail IT systems. You should excellent analytical skills and an in depth understanding of financial reports.
You should have minimum 7 years of experience in developing and managing people and enhancing bottom line results. You should have good operational knowledge and experience in customer facing, fast paced business. You should have good knowledge of the business environment in the region and ability to tap into networks to stay updated. Experience working in Middle East; international business or luxury market experience is an added advantage. Prior experience with Duty Free or airport environment is highly desired.
Note: you will be required to attach the following: