Senior Manager, Branch Network 1 RWBM

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 Job Description - Senior Manager, Branch Network 1 RWBM (0000D0G6)

Job Description 

Senior Manager, Branch Network 1 RWBM : 0000D0G6 



The role holder is a member of the Senior Distribution team reporting into the Head of RBWM Distribution, MYH.  The role, operating in a highly competitive, complex, regulatory, global environment, will lead the branch network team in Klang Valley which is a critical role to the success of RBWM overall as it represents half of the RBWM TOI and the biggest share of our Premier customer base. The Network is also expected to be a leader for Malaysia through this transformational change journey over the next 3 years to ensure MYH RBWM achieves their scale aspirations.

The role will need to deliver the Network strategy, being accountable for the implementation of face to face delivery of the RBWM plan including overall structure, sales goals, P&L performance and leads/sales prospect management. This role is highly critical to the overall Malaysia country strategy as it delivers and houses 2/3 of our Premier customer base where we have #1 market share.


Transformation of our distribution channels as well as execution of our Scale Strategy and Country Strategic Plans are key deliverables of this role.


Principal Accountabilities:

  •  Drive and lead sales and service activities across our face to face sales channels to ensure the customer experience and sales opportunities are optimized within the respective global customer propositions and that the customer experience is consistent regardless of the channel through which they interact with us whether human or digital.
  • Oversee the Customer Journey primarily working in close collaboration with the Proposition and Digital teams. 

  • Ensure close connection between market trends/client needs and ultimate product/channel delivery and business strategy, driving projects in response to market changes and opportunities and in line with HSBC Group strategy.

  • Manage content used by staff in delivering both acquisition and customer experience value added sales and advisory.  

  • Ensure that the local strategy is consistent with Global strategy and leverages / develops regional synergies.

  • Originate and support initiatives to generate income, contain costs and mitigate /reduce operational losses. Eliminate 'non value adding' activities to ensure focus on business priorities is not deflected or diluted. Direct the migration of low value, high volume activities to direct

  • Deliver maximum ‘profit’ contribution from all business activities. This will be achieved by deploying product, service & channel propositions aligned with segmentation, developing selling skills & exploiting appropriate IT systems

  • Deliver new income opportunities through creative application of delivery channels & the deployment of competitively attractive customer propositions

  • Deliver to the organisation’s change management capabilities to ensure that the full benefits of change initiatives are realised

  • Originating & supporting initiatives to generate income, contain costs & bad debts,  mitigate /reduce operational risk/losses & eliminate value destroying activities / waste

  • Responsible for developing a coherent strategy for both RBWM HBMY and Amanah HBMS in providing Network Support as well as driving the implementation of activities for both entities to achieve the operating plan in Malaysia. 




  • Minimum of twelve years proven and progressive branch banking and/or commercial lending experience or equivalent, including a minimum of six years proven and progressive management experience or equivalent.

  • Strong leadership, managerial, strategic planning (including financial planning and management), organizational, decision-making, problem-solving, communications, analytical, interpersonal, motivational, negotiation, project management, sales and team-building skills. A thorough understanding of a multi-channel business model is essential.

  • Bachelor’s degree in business, finance, related field or equivalent experience.

  • Professional qualifications as appropriate to market

  • Credit training or equivalent experience.
  • Strong marketing, sales, management, planning, financial, leadership, motivational, project management and communications skills.

  • Thorough knowledge of the lending and credit approval process, pertinent regulations impacting retail banking activities and delivery systems and channels, including market potential as well as the regulatory framework are required.

  • Understanding of the unique markets serviced.
  • Strong business acumen and ability to continually make trade-off decisions and build consensus.

  • Strong ability to use numerical data to develop tactical plans within the broad context of strategic plans and change them as warranted by results.

  • Sound understanding of the Company’s customer segments, products offered and the competitive market as well as the capability to market and sell to those segments are key

You’ll achieve more when you join HSBC.


HSBC takes pride in a diverse and inclusive working environment that sees our people benefit from mentoring, flexible working and the support of Employee Resource Network Groups. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.


Issued by HSBC Bank Malaysia Berhad.


Job Field

 : Retail / Branch Banking

Primary Location

 : Asia Pacific-Malaysia-Federal Territory of Kuala Lumpur-Kuala Lumpur


 : Full-time 


 : Day JobType of Vacancy : Country vacancy

Job Posting

 : 09-May-2019, 16:17:43 

Unposting Date

 : 24-May-2019, 23:59:00  

11 May 2019
Location: Malaysia Kuala Lumpur
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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