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Global Payments and Cash Management
HSBC’s Global Payments and Cash Management serves as a core service provider to Global Banking and Markets (GB&M) and Commercial (CMB) customers. The Country Head of GLCM Sales is responsible for proactively managing, leading and driving HSBC's Cash Management activities throughout Malaysia for CMB and GB&M clients to position HSBC as the top provider of such services in each of its chosen customer segments. The role holder is expected to contribute to the development of the Group’s overall global cash management strategy and implement the global strategic direction for the payments and cash management business in Malaysia with a view to achieving maximum profitability and growth.
We are now inviting qualified individuals to join this team in the role of Country Head of GLCM Sales - CMB
Contribute to continued servicing of customer needs and deepen the existing relationship
Ensure close relationships are built and maintained and ensuring high levels of client satisfaction
Define the growth strategy and blueprint for the country sales team in line with local coverage team
Ensure alignment with compliance requirements for the business
Manage and develop a sales team responsible for serving the domestic and regional cash management needs of the CMB and GB customer base.Establish total understanding of the clients' needs in order to offer the most appropriate support and create long lasting, trusting customer relationships
Ensure external client satisfaction with all clients, in particular and quickly resolving major client dissatisfaction with HSBC
Ensure excellent working relationships and collaboration with in all internal stakeholders/clients in particular global product management and client management
Ensure the client proposition is fit for purpose and investment for the chosen sectors is not overlooked
Ensure global, regional and country sector teams have a positive appetite for GLCM
Communicate a clear vision for the GLCM business that is aligned to the overall HSBC vision, Values and goals, and inspires and engages people to create an inclusive, high performing, customer-centred culture
Lead, develop and motivate the leadership team to attract, retain and develop the capacity, capability and talent to provide for succession and ensure delivery of business objectives
Set expectations, share best practice and manage, monitor, coach and develop team leaders and others to ensure that they maximise their performance, meet the required standards, and continuously develop their capabilities and experience
Lead and encourage constructive cross-country and cross-business teamwork by demonstrating collaboration and matrix management in action and challenging actions and behaviours that are not consistent with HSBC's diversity policy and/or the best interests of the business and its customers
Lead the development, implementation and maintenance of GLCM management information, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels
Lead the implementation and oversight of GLCM policy and governance frameworks, procedures, practices and standards to ensure quality, effective risk management and regulatory compliance
Skills & Requirements
HSBC takes pride in a diverse and inclusive working environment that sees our people benefit from mentoring, flexible working and the support of Employee Resource Network Groups. Personal data held by the Bank relating to employment applications will be used in accordance with our privacy Statement, which is available on our website.
Issued by HSBC Bank Malaysia Bhd.