Country Head of GLCM Sales - CMB

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 Job Description - Country Head of GLCM Sales - CMB (0000CZPQ)

Job Description 

Country Head of GLCM Sales - CMB : 0000CZPQ 



Some careers grow faster than others. 


If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.


Global Payments and Cash Management


HSBC’s Global Payments and Cash Management serves as a core service provider to Global Banking and Markets (GB&M) and Commercial (CMB) customers.  The Country Head of GLCM Sales is responsible for proactively managing, leading and driving HSBC's Cash Management activities throughout Malaysia for CMB and GB&M clients to position HSBC as the top provider of such services in each of its chosen customer segments. The role holder is expected to contribute to the development of the Group’s overall global cash management strategy and implement the global strategic direction for the payments and cash management business in Malaysia with a view to achieving maximum profitability and growth.


We are now inviting qualified individuals to join this team in the role of Country Head of GLCM Sales - CMB

Principal Responsibilities:

  • Develop and deliver the country sector plan
  • Contribute to continued servicing of customer needs and deepen the existing relationship

  • Ensure close relationships are built and maintained and ensuring high levels of client satisfaction

  • Define the growth strategy and blueprint for the country sales team in line with local coverage team

  • Ensure alignment with compliance requirements for the business

  • Manage and develop a sales team responsible for serving the domestic and regional cash management needs of the CMB and GB customer base.Establish total understanding of the clients' needs in order to offer the most appropriate support and create long lasting, trusting customer relationships

  • Ensure external client satisfaction with all clients, in particular and quickly resolving major client dissatisfaction with HSBC

  • Ensure excellent working relationships and collaboration with in all internal stakeholders/clients in particular global product management and client management

  • Ensure the client proposition is fit for purpose and investment for the chosen sectors is not overlooked

  • Ensure global, regional and country sector teams have a positive appetite for GLCM

  • Communicate a clear vision for the GLCM business that is aligned to the overall HSBC vision, Values and goals, and inspires and engages people to create an inclusive, high performing, customer-centred culture

  • Lead, develop and motivate the leadership team to attract, retain and develop the capacity, capability and talent to provide for succession and ensure delivery of business objectives

  • Set expectations, share best practice and manage, monitor, coach and develop team leaders and others to ensure that they maximise their performance, meet the required standards, and continuously develop their capabilities and experience

  • Lead and encourage constructive cross-country and cross-business teamwork by demonstrating collaboration and matrix management in action and challenging actions and behaviours that are not consistent with HSBC's diversity policy and/or the best interests of the business and its customers

  • Lead the development, implementation and maintenance of GLCM management information, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels

  • Lead the implementation and oversight of GLCM policy and governance frameworks, procedures, practices and standards to ensure quality, effective risk management and regulatory compliance




Skills & Requirements  

  • Strong commercial banking and relationship management experience (min. 10 yrs. experience) including an in-depth knowledge of the GLCM business
  • Highly developed management skills, with experience in team building and managing a wide range of projects.
  • Ability to lead and motivate other managers and staff, employing appropriate management styles.
  • Highly developed communication and influencing skills set.
  • Experience of managing resources to achieve objectives using appropriate communication delegation and planning skills.
  • Ability to use strong judgmental skills to identify and resolve problems whilst maintaining budgets, time scales and quality of output.
  • A sound knowledge of all aspects of the CMB business.
  • An ability to appreciate the application of technology in relation to operations
  • Highly motivated self-starter with proven ability to work collaboratively within teams and to deliver on time. 
  • Capable leading multiple projects and deliverables at one time.
  • Strong managerial, communications, planning, organizational, decision-making skills.
  • Ability to maintain control, direction and motivation in an ever-changing environment.


HSBC takes pride in a diverse and inclusive working environment that sees our people benefit from mentoring, flexible working and the support of Employee Resource Network Groups. Personal data held by the Bank relating to employment applications will be used in accordance with our privacy Statement, which is available on our website.

Issued by HSBC Bank Malaysia Bhd.



Job Field

 : Commercial Banking

Primary Location

 : Asia Pacific-Malaysia-Federal Territory of Kuala Lumpur-Kuala Lumpur


 : Full-time 


 : Day JobType of Vacancy : Country vacancy

Job Posting

 : 10-May-2019, 14:12:44 

Unposting Date

 : 24-May-2019, 23:59:00  

12 May 2019
Location: Malaysia Kuala Lumpur
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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