MYS CTSM PG Customer Service Lead Analyst VP

Citibank - More jobs by this advertiser
MYS CTSM PG Customer Service Lead Analyst VP-19021009
Description
 

The Asia TTS CO Service Readiness Manager will be responsible for:

  • Coordinating and participate in all Asia TTS Payment and Receivables and Channels Product development discussions to insure that client self-servicing capabilities are defined as part of any BRD/FRD exercises aligned to TTS Asia Digital Day One program, and when needed, insure that any products that are being developed that are not digital from a self-service perceptive on Day One have been reviewed and approved by Snr TTS CO Service Management
  • Coordinate country and regional Service management and service subject manager expertise engagement in all programs, as and when applicable
  • Insure the broader product launch planning activities for all new product capabilities and or enhancements to exiting product capabilities include service readiness training which would include service training, user activation, internal and client communication/training, etc. this would exclude TTS Channel’s which is managed by Channels Readiness team
  • Where applicable, insure that all product launch planning activities define client commercialize needs and organizational ownership with regard to the same, and for activities owned by Service, then insure the service origination is aligned to support
  • Develop and maintain a service readiness view of all Asia TTS Payment and Receivables and Channels Product development in the pipeline, across Asia, for both local solutions as well as regional solutions
  • This role with report to Asia, and matrix report globally to the Service Readiness Head, so will need to fully engaged and aligned with the global direction, scope and reporting on Service Readiness activities

Qualifications
 

Knowledge/Experience:

  • Deep knowledge of institutional banking business especially on Cash operations
  • Experience in Client Service
  • Hands-on experience dealing with clients and senior stakeholders/buying centers to drive meaningful outcomes

Skills:

  • Creative problem solver comfortable with working in rapidly evolving landscape and projects loaded with uncertainty
  • Technologically strong and business savvy
  • Reflects on experiences and utilizes setbacks as an opportunity to learn and improve
  • Ability to collaborate effectively across diverse groups from senior stakeholders and clients to junior team members
  • Acts with a sense of urgency to move others to action, even when outcomes are uncertain
  • Confidence to makes difficult or unpopular decisions and stands behind them
  • Ability to facilitate diverse groups through a structured design process in workshops or via remote activities

Qualifications:

  • A minimum of 10 years’ experience in Client Service in Banking
  • Experience in Trade and Treasury Services Client Operations, especially in Cash Operations
  • A bachelor’s degree or post-graduate qualifications

Competencies:

  • Work effectively in cross-organizational situations and be enthusiastic about delivering quality solutions while working with world-class teams, processes and tools
  • Embraces feedback from others to make changes to improve impact and effectiveness
  • Highly effective written and oral communication skills
  • Excellent organizational and project management skills
  • Promote teamwork and maintain effective communication within and across groups
  



14 May 2019
Location: Malaysia Formosa George Town
Work type:
Full time
Sector:
Banking and Financial Services
Profession:
Customer Service
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

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